Advanced Reporting Analytics and Automation Manager

Manager, Reporting, Advanced Analytics and Automation (MBPS)

Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference and a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.

Description 

The Manager, Reporting, Advanced Analytics and Automation will report to the Director, Reporting, Advanced Analytics and Automation in Global Risk Intelligence and Technology (GRIT) function, supporting US Segment mission and vision. The role will be responsible for delivering various functional capabilities including but not limited to analytics, reporting, automation, dashboard, tool app development, and other related risk management activities, as well as supporting the development and execution of the relevant roadmaps and plans for the function.

This job description does not represent a comprehensive listing of job duties that are required of the employee performing this role. We reserve the right to change duties or assign additional duties at any time with or without notice.

Key Responsibilities

The incumbent's role will be to deliver ongoing analysis, reporting, and automating required processes. This includes data and reporting preparation, working with GenAI and Analytics group, ongoing automation of reports and other ad-hoc requests for delivery to the Company’s Chief Risk Officer, executive and Board risk committees required analytics and reporting.

Key Responsibilities:

• Preparation of monthly, quarterly, and annual US Segment related reporting for the Company’s Chief Risk Officer, executive, and Board risk committees.

• Preparation of annual regulatory reporting including ownership of Risk-specific sections and coordination with key contributors outside of Risk.

• Facilitate US Risk Committee operations, Risk policy and standard maintenance, and records retention/access reviews.

• Automation of monthly, quarterly, and annual US Segment related reporting within the intelligence function.

• Lead the automation of processes for collecting and analyzing data across the enterprise, ensuring accuracy and efficiency.

• Monitor, optimize, and provide training on automated systems, while identifying opportunities for further automation and process improvements.

• Supporting the delivery of machine learning, large language model and other related analytics projects within US Segment.

• Provide support to Risk and Technology Tooling team on data ingestion, clean-up, mapping etc. (e.g., data analysis, data clean-up, validation, creating and maintenance of reports and dashboards)

• Identifying opportunities for creating efficiencies within reporting framework and processes.

• Assist in testing, cleaning, and preparing data for reporting readiness.

• Assist in the generation of reports and ensuring accuracy in the metrics being reported.

• Assist with documenting processes, procedures, project work and ad hoc request as required.

Qualifications:

• Knowledgeable in financial services, insurance, and operational risk management.

• Proficient in Power BI and Power Platform (particularly PowerApps, PowerAutomate) for creating interactive dashboards, automating workflows, and developing custom applications.

• Skilled in dashboard design with a focus on UI/UX.

• Experience in big data analysis, including the use of Azure and Databricks to process and interpret large datasets.

• Expertise in statistical software (e.g., Python, R) and risk management tools, along with experience in automating data processes and implementing digital solutions.

• Knowledgeable in database schemas, data modeling, and ETL processes.

• Strong reporting skills, with attention to detail and the ability to work under tight deadlines, ensuring precise and accurate financial risk analysis.

• Highly organized individual with strong time management and organizational skills.

• Self-starter with the ability to work independently.

• Excellent collaborative and relationship building skills; showing tact and diplomacy in dealing with others.

• Ability to learn quickly and be comfortable with adjusting to ad-hoc changes in workflow.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].