Advanced Quality Engineer

Job Posting Title

Advanced Quality Engineer

Job Description Summary

Dauch is looking for a Quality Engineer to join our team in Alamance, NC. This is a fully onsite role.
The Quality Engineer is the customer’s main contact and source of information for customer-specific quality requirements. This individual will work across locations and functions to develop plans to improve quality performance in line with the voice of the customer.

Job Description:

• Customer Service: Acts as the conscious voice of the customer within the organization, acting as the customer representative on all related activities. Accesses customer B2B portals on a regular basis in order to obtain performance metrics and update and maintain customer specific requirements.
• Resolving Customer Issues: Ensures customer specific systems (APQP, change management, zero mileage, warranty service, etc.) and performance requirements are understood and communicated within the organization.
• Customer Relationship Development / Prospecting: Assures customer satisfaction by monitoring and communicating current customer performance data and ensure alignment with internal reporting.
• Customer Relationship Management (CRM) Data: Holds regular meetings with the customer to develop working relationships, review current performance, and discuss future changes to requirements.
• Customer Needs Clarification: Clarifies the customer's requirements and assists in conducting interviews with potential customers to collect client requirements, making detailed notes.
• Renewals: Provides exceptional service to customers to encourage continued use of the organization's products/services.
• Compliance: Develops and executes a customer quality improvement plan (Road Map) aligned with agreed objectives and end targets (KPIs). Leads escalated problem-solving using CSR (6 sigma, Shainin Red X, KT, etc.) and communicates findings effectively to leadership.
• Personal Capability Building: Undertakes training when identified to improve business capability and allow for changes in technology and quality requirements. Continuously improves Customer Quality sub function.
• Quality Management System: Monitors customer B2B portal data and highlights potential issues to leadership.
• Quality Concern Management: Uses structured problem-solving approach and engages cross-functional team to analyze problems in a timely manner, supported by robust data and sound logic.
• Quality Reporting: Consolidates customer B2B portal data and summarizes main issues/actions as part of plant Quality reporting and uses monthly voice of customer reports to drive improvements within the scope of the plant.
• All other duties as assigned.

Required Skills and Education

• Bachelor's Degree in Mechanical Engineering, Industrial Engineering, or other related Engineering field.
• 1-3+ years of relevant Quality experience within the automotive industry.
• Excellent verbal and written communication skills.

About Dauch:

Dauch Corporation is a premier Driveline and Metal Forming supplier serving the global automotive industry with a powertrain-agnostic product portfolio that supports electric, hybrid, and internal combustion vehicles. The company is headquartered in Detroit, MI, with operations that span 24 countries and more than 175 locations. Formed through the acquisition of Dowlais Group plc and its subsidiaries - GKN Automotive and GKN Powder Metallurgy, Dauch unites deep engineering roots with global manufacturing capabilities and an entrepreneurial spirit to move mobility forward. Visit www.dauch.com to learn more.

Dauch will not discriminate against any Associate or applicant for employment because of age, race, color, gender, religion, weight, height, marital status, sexual orientation, genetic history or information, gender identity or expression, disability, protected veteran status, national origin, or other characteristic protected by law. Dauch will take affirmative action to ensure that applicants are employed, and that Associates are treated equally during employment, without regard to their age, race, color, gender, religion, weight, height, marital status, sexual orientation, genetic history or information, gender identity or expression, disability, protected veteran status, national origin, or other characteristic protected by law. For the Disabled Job Seeker: We offer reasonable accommodations for qualified disabled individuals who are applicants for employment. To request assistance or accommodations, please e-mail [email protected]. Dauch is an equal opportunity/affirmative action employer.