Adoption Specialist

Thank you for your interest in joining Solventum. Solventum is a new healthcare company with a long legacy of solving big challenges that improve lives and help healthcare professionals perform at their best. At Solventum, people are at the heart of every innovation we pursue. Guided by empathy, insight, and clinical intelligence, we collaborate with the best minds in healthcare to address our customers’ toughest challenges. While we continue updating the Solventum Careers Page and applicant materials, some documents may still reflect legacy branding. Please note that all listed roles are Solventum positions, and our Privacy Policy: https://www.solventum.com/en-us/home/legal/website-privacy-statement/applicant-privacy/ applies to any personal information you submit. As it was with 3M, at Solventum all qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Description:

Adoption Specialist

Solventum is seeking a Clinician Solution Adoption Specialist for its Canadian Health Information Systems team. This role combines customer adoption, workflow optimization, training, change management, customer success, and solution optimization services for Solventum's Clinician Productivity Solutions portfolio, including Fluency Direct and related physician productivity solutions. The successful candidate will work closely with customers to drive adoption, improve clinician workflows, maximize solution utilization, and achieve measurable customer outcomes.

The Impact You'll Make in this Role

As a Clinician Solution Adoption Specialist, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative healthcare organizations across Canada. Here, you will make an impact by:

• Collaborating with Canadian customers and internal Solventum teams to support adoption, optimization, and customer success objectives.
• Assessing current-state clinician workflows and validating future-state workflows that improve provider efficiency and documentation quality.
• Developing and executing customer adoption plans, success metrics, and optimization strategies.
• Delivering customer training, workflow assessments, readiness sessions, and post-go-live optimization reviews.
• Monitoring utilization trends, identifying adoption barriers, and recommending best practices to improve outcomes.
• Acting as a trusted advisor to clinicians, operational leaders, and IT stakeholders throughout the customer lifecycle.
• Partnering with Product Management and Development teams to bring forward customer feedback and enhancement opportunities.
• Contributing to the continuous improvement of adoption playbooks, training materials, customer success programs, and implementation methodologies.

Your Skills and Expertise

To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:

• Bachelor's degree or higher from an accredited institution

In addition to the above requirements, the following are also required:

• Minimum three (3) years of experience supporting healthcare technology, clinical applications, customer success, implementation, training, or workflow optimization.
• Minimum two (2) years of customer-facing experience in healthcare consulting, adoption, training, or implementation.

Additional qualifications that could help you succeed even further in this role include: 

• Experience with speech recognition, physician documentation, CAPD, CDI, or clinician productivity solutions.
• Experience with Solventum solutions including Fluency Direct or other clinician workflow technologies.
• Experience working with Epic, Oracle Health/Cerner, MEDITECH, Altera Health, or other clinical systems.
• Experience supporting healthcare transformation, clinician engagement, user adoption, and change management initiatives.
• Strong analytical, communication, facilitation, and stakeholder management skills.
• Knowledge of Canadian healthcare operations and clinical documentation workflows.
• Experience delivering presentations, training, and workflow workshops to clinical and operational stakeholders.
• Ability to travel to customer sites across Canada as required.

Work Location: Remote - Canada

Travel: Up to 25% travel within Canada

Employment Authorization: Must be legally authorized to work in Canada without sponsorship.

Vacancy Status: This is not an existing vacancy and is a new position.

   

Applicable to Canadian Applicants. The expected compensation range for this position is $110,224 - $136,784 CAD, which reflects the anticipated base salary for this role. Actual compensation may vary based on factors such as a candidate’s experience, skills, training, and work location, in alignment with Canadian pay equity and pay transparency requirements. This role may also be eligible for additional compensation components (e.g., incentive programs) and a comprehensive suite of benefits available to employees in Canada. For more information on Solventum’s Total Rewards offerings, please visit: https://www.solventum.com/en-us/home/our-company/careers/#Total-Rewards

Solventum Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

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