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Posting Type
Remote
Job Overview
At Relativity, we believe the future of Legal Data Intelligence is powered by learning, amplified by AI, and driven by our customers’ success. Our platform isn’t just software, it’s an intelligent ecosystem that transforms how organizations uncover insights, make decisions, and scale impact.As part of our Adoption Services team, you’ll play a key role in helping customers harness the full potential of Relativity through dynamic, data-driven experiences that are scalable, measurable, and built for the future.
As an Adoption Services Specialist, you are at the forefront of this transformation. You’ll guide customers and partners in adopting and maximizing our AI-powered and core capabilities, turning complex workflows into intuitive, high-value outcomes. From leading engaging onboarding experiences and live matter support to collaborating across teams, you’ll help shape how modern legal teams leverage AI in real-world scenarios.
This role is perfect for someone energized by innovation, passionate about customer impact, and excited to help define how AI is reshaping the legal landscape.
Job Description and Requirements
Responsibilities
- Serve as a consultative partner to customers, guiding them in adopting and evolving their Legal Data Intelligence workflows using RelativityOne’s AI-powered platform with a focus on measurable outcomes
- Lead strategic engagements that align to customer goals, helping teams translate capabilities into meaningful, real-world outcomes
- Willing to travel up to 20% to spend 1:1 time with key customers to provide onsite consultations on workflow strategies and adoption-specific workshops
- Advise customers on how to leverage AI-driven features, cloud-native workflows, and extensibility options to drive efficiency, insight, and defensibility within established use cases
- Facilitate use-case-driven discussions that help customers mature their operating models and unlock greater value from the platform over time
- Partner with cross-functional teams to reinforce and refine learning journeys, ensuring guidance remains relevant, practical, and forward-looking
- Identify recurring challenges and emerging needs across customers, and feedback those insights for improved adoption strategies, playbooks, and scalable enablement approaches
- Model best practices in using AI-assisted tools—balancing efficiency with critical thinking, accuracy, and a strong commitment to customer trust
Your Skills
- 3+ years of customer-facing support in the Legal Data Intelligence or eDiscovery industry, supporting legal, compliance, or investigative workflows
- Experience in the software technology sector, preferably in SasS or cloud-based platforms
- Navigate ambiguity with curiosity and intent—probing deeply into customer challenges, asking the right questions, and shaping unclear problems into actionable, AI-enabled solutions
- Strong written and communication skills with ability to explain technical concepts and AI assisted workflows to non-technical audiences
- Collaborative mindset with the ability to work effectively across cross-functional teams, with a willingness to continuously learn new technologies and processes
- Ability to actively listen to customers, identify pain points in their business processes, and provide effective solutions.
- Strong organizational and time-management skills with ability to manage multiple projects simultaneously
- Experience with AI/ML solutions for Legal Data Intelligence is a plus
- Relativity Certified Administrator is a plus
Suggested Skills:
Cybersecurity, Data Analysis, Database Management, Data Mining, Data Visualization, Information Retrieval, Intelligence Research, Legal Research, Predictive Modeling, Project ManagementSkills Required
- Relativity Certified Administrator (RCA) certification
- 5 years of eDiscovery experience
- Excellent verbal and written communication skills
- Robust organizational skills
- Problem-solving aptitude
- Customer-centric mindset
- Adaptability to new technologies
Relativity Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Relativity and has not been reviewed or approved by Relativity.
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Leave & Time Off Breadth — Time off options include discretionary time off and two company‑wide breaks each year, providing additional recharge time.
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Healthcare Strength — Health coverage includes comprehensive medical, dental, and vision plans, telehealth access, and wellness resources such as a Headspace subscription.
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Parental & Family Support — North America offers up to 12 weeks of fully paid parental leave, with comparable regional programs in EMEA and APAC.
Relativity Insights
What We Do
At Relativity, we build innovative and comprehensive tools for making sense of unstructured data. When more people can find the facts in mountains of documents, emails, and texts, more legal and data-centric matters can be resolved equitably. Join us in our mission to help our customers organize data, discover the truth, and act on it. Relativity makes software to help users organize data, discover the truth and act on it. Its SaaS product, RelativityOne, manages large volumes of data and quickly identifies key issues during litigation and internal investigations. Relativity has more than 300,000 users in approximately 40 countries serving thousands of organizations globally primarily in legal, financial services and government sectors, including the U.S. Department of Justice and 198 of the Am Law 200. Relativity does not tolerate racism or discrimination of any kind. We do not accept unfair treatment of any person or group of people. We’re committed to advocating for change to make our world a more inclusive, just place.
Why Work With Us
We believe in our team members and we want to help you own your career as part of a community of values-driven people who help customers around the world solve complex data challenges. At Relativity, you’ll take on challenging work, but you’ll also partner with talented colleagues and pursue plenty of learning and development opportunities.
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