Ad Operations Managers at Critical Mass champion all digital deliveries across multiple channels to countless stakeholders. This is an entry-level managerial role, where you will have team members assigned to you and you will be responsible for their work. Owning yourrelationship with Media, Project Delivery, Marketing Science and external agencies will help you excel in a job requiring fast thinking, accuracy, and versatility.
You Will
- Be responsible for the trafficking process on the account you are resourced to.
- Build close-knit relationships with cross discipline team members.
- Work with external partners to troubleshoot campaign issues.
- Manage deadlines and workflow of yourself and junior colleagues.
- Assist in the implementation of the measurement and optimization pixels on the account.
- Own the quality and consistency of all deliverables.
You Have
- 3-5 years experience in advertising operations.
- Experience in leading others people successfully to perform tasks.
- Full knowledge of GMP and Social platforms.
- Have some experience with dynamic ad serving partners (DCO)
- A primary understanding of how testing gets set up.
- Enhanced skills in standard and rich media ad trafficking software for display, video, mobile, search, and other emerging channels.
- Independency. Able to work with minimal supervision while maintaining focus and productivity.
- Ability to multi-task and meet deadlines, while paying attention to details.
- Ability to work effectively under stressful situations and tight deadlines.
- Excellent project management, planning, and organizational skills.
- Strong problem-solving skills.
- Ability to work independently and seek help when needed.
- Flexibility in a constantly changing environment.
- Strong experience with Google Marketing Platform, especially Campaign Manager 360 (core priority)
- Meta (Facebook/Instagram) experience considered a strong secondary skill
- Familiarity with other social platforms (Pinterest, Reddit, LinkedIn, TikTok) is a plus and may open opportunities in other areas
What We Offer
- Maternity and parental leave extra days
- Competitive benefits packages
- Vacation, compassionate leave, sick days, and flex days
- Access to free online services for families and new parents
- Diversity and Inclusion Board with 12 affinity groups
- Internal learning and development programs
- Enterprise-wide employee discounts
- And more…
At Critical Mass, we value our employees and offer competitive compensation and benefits packages. If you’re looking for a challenging and rewarding opportunity to make a significant impact on the lives of our employees, we encourage you to apply for this exciting position today!
The Talent Team at Critical Mass focuses on providing the best training, onboarding, and employee experience possible! Our new hires & employees are the future of our organization, and we want to set you up for long-term success. In an effort to do so, we expect our team to work from an office a minimum of 3 days a week.
Critical Mass is an equal opportunity employer.
Critical Mass uses artificial intelligence in our recruitment process to enhance job postings, filter keywords during the review of prospective candidates, and, in some cases, transcribe interviews with our recruiters. Human review remains central to the process, and all hiring decisions are ultimately made by our team.
The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs criticalmass.com, omc.com and us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money, technology, or anything else to work for our company. If you believe you are the victim of a scam, please review your local government consumer protections guidance and reach out to them directly.
If U.S. based: https://www.consumer.ftc.gov/articles/job-scams#avoid
If Canada based: https://www.canada.ca/en/services/finance/consumer-affairs.html
If U.K. based: https://www.gov.uk/consumer-protection-rights
If Costa Rica based: https://www.consumo.go.cr/educacion_consumidor/consejos_practicos.aspx
Skills Required
- 3-5 years experience in advertising operations.
- Experience leading and managing other people to perform tasks.
- Full knowledge of Google Marketing Platform and social platforms.
- Experience with dynamic ad serving partners (DCO).
- Primary understanding of how testing is set up.
- Experience with standard and rich media ad trafficking software for display, video, mobile, search, and emerging channels.
- Ability to work independently with minimal supervision.
- Ability to multi-task, meet deadlines, and pay attention to detail.
- Ability to work effectively under stressful situations and tight deadlines.
- Excellent project management, planning, and organizational skills.
- Strong problem-solving skills.
- Flexibility in a constantly changing environment.
- Strong experience with Google Marketing Platform, especially Campaign Manager 360 (core priority).
- Meta (Facebook/Instagram) experience.
- Familiarity with other social platforms (Pinterest, Reddit, LinkedIn, TikTok).
- Work from an office a minimum of 3 days a week.
What We Do
We’re Critical Mass. We are 2,000 inspired humans across 14 offices, setting the right path—not just the next one—for our clients, their customers, and our own colleagues. We work with the best, Apple, Adobe, BMW, Nike, Diageo, Airbnb, BNY and many more, to power connected ecosystems that make brands stand out by driving performance with data, technology, AI, creative and media. We’re a global marketing agency founded in Canada, but digital is our home. If you know us, then you know we’re a special place that attracts big talent and tiny egos. We’re driven, uncompromising and we live our values. We’re Critical Mass, but our friends call us CM. Learn more at criticalmass.com.
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