More Than Just Care, It’s Community
Imagine doing meaningful work in a place where people vacation. That’s life at Munson Healthcare - northern Michigan’s largest healthcare system, with eight award-winning community hospitals serving over half a million residents across 29 counties.
If you want a career in healthcare and a lifestyle most people only dream about – with freshwater lakes, scenic trails, charming downtowns, a vibrant arts scene, and endless outdoor adventures - you might just be Munson Material. To us, that means teammates who live by our values of excellence, teamness, positivity, creativity, and a commitment to creating exceptional experiences for our patients and each other. Join a team that delivers outstanding care in one of the most beautiful regions in the country.
Invested in You
- Grow: Tuition reimbursement, in-person and online development, and access to our career hub to help you advance.
- Thrive: Full benefits, paid holidays, generous PTO, employee discounts, and free individual retirement counseling.
- Be Well: Free wellness platform for you and your family, plus personalized support for personal or family challenges.
- Be Heard: Share your ideas and help shape the way we work through improvement huddles, employee surveys, and town hall meetings
A Day in the Life
- Interviews admitting patients (pre-admissions, inpatients and outpatients) to obtain pertinent demographic and insurance information, admits patients to all hospital service areas, prepares admission documents, distributes Patient Bill of Rights, operates telephone switchboard, gives information, verifies insurance, accepting patient payments. Supports the organizational mission, values, vision, strategic plan and ensures that all regulatory and professional standards are maintained.
- Explains to the patient Hospital regulations concerning visitors, visiting hours. Refers patient to Patient Accounts to complete financial arrangements. Arranges to have patient escorted to appropriate room. Works with nursing staff in assigning patients to specific beds.
- Receives incoming patients/visitors and telephone calls; obtains information from visitors/caller so that inquirers may be given correct information and/or direction to appropriate area and/or utilizes switchboard to forward calls to appropriate source of information. Utilizes on-call schedule paging system to locate Hospital Associates and refer messages.
- Operates telephone switchboard in pleasant and cordial manner, provides general Hospital information to visitors and telephone as requested, directs caller to proper party; and provides medical practice coverage answering service. Calls in Hospital associates by utilizing telephone, radio or pager according to established policies, procedures and plans. Registers patients from switchboard area as necessary to adjust for admitting workload. Accepts patient payment and preparing receipts.
- Assists in training new Associates.
- Performs other related duties as requested.
What’s Required
- Twelve months of experience in data entry and/or word processing with demonstrated expertise in patient registration functions.
- Pre-employment condition: must provide recent (within two years) evidence of successful completion of a medical terminology course and/or pass a proficiency examination in medical terminology and medical spelling provided by Manistee Hospital.
- Interpersonal skills necessary to regularly communicate with patients, family members, visitors, physicians and providers in order to obtain necessary information and signatures and to direct customers in a positive manner.
- Ability to maintain high level of confidentiality and to prioritize multiple tasks and activities.
Are you Munson Material? Apply today!
M-F 7:00a - 7:00p & every other weekend
Munson Healthcare requires all employees be vaccinated or have lab confirmed immunity for Measles, Mumps, Rubella and Varicella. MHC also requires all employees to receive a flu vaccine during the flu season in the year that they are hired and annually thereafter, or receive an approved medical or religious exemption.
Skills Required
- Twelve months of experience in data entry and/or word processing with demonstrated expertise in patient registration functions.
- Provide recent (within two years) evidence of successful completion of a medical terminology course or pass a proficiency exam in medical terminology and medical spelling provided by Manistee Hospital.
- Interpersonal skills to regularly communicate with patients, families, visitors, physicians and providers to obtain information, signatures, and direct customers positively.
- Ability to maintain a high level of confidentiality and to prioritize multiple tasks and activities.
- Willingness to work the posted schedule (M-F 7:00a-7:00p) and every other weekend.
- Must be vaccinated or have lab-confirmed immunity for Measles, Mumps, Rubella and Varicella, and receive annual flu vaccine or have approved exemption.
What We Do
Excellence. Positivity. Teamness. Creativity. Exceptional Experiences. These are the values that define how we show up for our patients, our communities, and each other. Being Munson Material isn’t about fitting into a mold. It’s about what drives us each and every day as we care for others and one another. Whether you’re scrubbing in as an RN or serving from behind the scenes, if you aspire to be part of something different, while making a difference, there's a place for you here. Ready to find your fit? Join our talented team today.
