The Role
Supports hospice patient intake, admissions, and transition to care by gathering information, educating patients and families, reviewing medical records, assessing hospice appropriateness, and obtaining admission agreements. Builds relationships with referral sources and healthcare professionals through presentations and consultative outreach. Coordinates with admissions and patient care teams while applying clinical eligibility, pain management, and symptom management knowledge.
Summary Generated by Built In
- Assist in the information gathering, education, and form completion aspects of patient intake, admissions, and transition to care.
- Develop a consultative relationship, in assigned accounts by making effective customer contacts and presentations.
- Evaluate patients for potential hospice appropriateness (e.g. medical records review) as ordered by the physician.
- Obtain agreement for admission of referred patients and families who meet admission criteria and who make an informed decision about the services.
- Maintain clinical and professional competence with emphasis on expertise in clinical appropriateness and pain and symptom management, eligibility requirements and the coordination of care.
- Take the initiative in developing effective relationships with senior management, admissions, and patient care colleagues.
- Other duties and responsibilities as assigned.
- Knowledge of the principles of the education and consultative process with the ability to further develop these skills.
- Ability to support education activities with referral sources.
- Ability to communicate effectively with customers individually and in group settings.
- Knowledge of clinical manifestations of diseases and ability to learn VITAS pain and symptom management guidelines.
- Ability to use VITAS information system and mobile technology platforms.
- Must be able to plan and prioritize their responsibilities in a manner that maximizes business results.
- Must be able to utilize independent judgment and discretion to manage a territory, to set appointments with key individual and/or groups, to conduct calls and presentations to support VITAS.
- Demonstrated capacity to learn clinical knowledge as well as VITAS pain and symptom management guidelines.
- Reliable means of transportation.
- Previous healthcare sales or service experience preferred.
- Previous hospital, physician practice, LTC or ALF experience preferred.
- Strong presentation skills
- Excellent interpersonal skills
- Bachelor’s degree preferred.
- EOE/AA M/F/D/V
Skills Required
- Strong presentation skills
- Excellent interpersonal skills
- Ability to communicate effectively with individuals and groups
- Ability to use the VITAS information system and mobile technology platforms
- Ability to plan and prioritize responsibilities
- Ability to manage a territory, set appointments, conduct calls, and deliver presentations
- Knowledge of clinical disease manifestations and ability to learn pain and symptom management guidelines
- Reliable means of transportation
- Previous healthcare sales or service experience
- Previous hospital, physician practice, long-term care, or assisted living experience
- Bachelor's degree
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The Company
What We Do
VITAS can help patients and their families seeking hospice and palliative care in the face of terminal illness. For more information about our end of life services, visit VITAS.com or call 866.500.4352.
