Administrator

Part Time Contract: 25 Hours Per Week, Monday to Friday
Salary: £16,533 per annum
Working Model: Hybrid / Remote

We’re looking for a highly organised and detail-oriented Operations Administrator to join our team on a part-time basis. This is a fantastic opportunity for someone who thrives in a fast-paced environment and enjoys working with both financial processes and cross-functional teams.

As an Operations Administrator, you’ll play a key role in supporting the smooth running of our department by managing invoicing processes, resolving payment queries, and ensuring financial accuracy across operations.

You’ll act as a vital link between Operations and Finance, helping to ensure timely payments, clear communication, and compliance with internal processes.

• Act as a liaison between Operations and Finance teams
• Handle client queries relating to billing, fees, and case details
• Manage proforma invoicing and client prefunding processes
• Validate case fees to ensure accurate compensation
• Reconcile and oversee credit card payments
• Support financial recovery processes
• Audit reserves and cost entries for accuracy and timeliness
• Review high-value cases and coordinate funding with Finance
• Process and validate provider invoices, resolving discrepancies
• Track payments, including partial settlements, and confirm instructions
• Maintain accurate records and handle financial data confidentially
• Liaise with providers regarding payments for services
• Support ad hoc tasks as required by management

We’re looking for someone who is proactive, detail-focused, and confident working with financial data.

Essential Skills & Experience:

• Minimum of 2 years’ experience in a similar role
• Strong numerical skills and excellent attention to detail
• Good knowledge of Microsoft Office (Excel, Word, PowerPoint)
• Ability to manage financial data accurately and efficiently
• Strong written and verbal communication skills
• Ability to work independently and as part of a team
• A professional and friendly approach when working with stakeholders

Desirable:

• Experience within an insurance or compliance environment

• A strong work ethic and “can do” attitude
• Excellent organisational and interpersonal skills
• The ability to follow complex processes and instructions
• A self-motivated, enthusiastic team player

• Structured training and ongoing support to help you succeed
• Opportunity to gain experience within international private medical insurance
• A collaborative, professional, and supportive working environment
• Bupa dental cover to support your oral health
• Health Shield cash plan, giving you money back on a range of everyday health services including optical and more
• Comprehensive travel insurance for added peace of mind
• Royal London pension scheme to support your future
• Death in service benefit for financial protection
• Paid volunteer days, giving you the opportunity to give back to causes that matter to you

If you’re passionate about delivering great customer service and looking for a role that offers flexibility, stability, and development, we’d love to hear from you.

Apply today and take the next step in your career.