Administrator
Location: Glasgow
Contract: Full time, Permanent
Hours: 40 hours per week, Monday – Friday, 8.30am – 5pm
Salary: Up to £27,310.50 per annum
About Us
Mears provides temporary accommodation to asylum seekers whilst their claim is being assessed in three regions: Northeast, Yorkshire and Humber, Northern Ireland, and Scotland. At the end of May 2021 Mears had over 19000 service users across the three regions. Mears work in partnership with central and local Government, registered providers, tenants, landlords and investors to find solutions to homelessness, provide more social and affordable housing and create specialist housing for people with care needs.
About The Role
We are looking for a motivated and organised Administrator to join our dedicated team in Glasgow. The role will be responsible for providing administrative support to the front line teams, processing and inputting information and supporting front line staff to provide an exceptional service. You will have a key role ensuring the back office function runs smoothly to ensure consistent, accurate and up to data.
Key Responsibilities
- Provide administrative support to the Operational team and Partnering Manager
- Provide support ordering park permits for the frontline staff
- Communicating with local authorities
- Managing emergency cash payments
- Managing he amin inbox – answering questions and queries
- Engage with colleagues, residents, and external stakeholders professionally via phone and email
- Raise and process orders, ensuring correct certification for each property
- Maintain accurate paperwork, ensuring jobs are coded correctly and records are up to date
- Produce reports for management, including profit percentages and performance updates
- Build effective working relationships with supervisors, housing teams, and contractors to ensure efficient service delivery
- Support the team with scheduling, record-keeping, and general administration
Key Criteria
- Experience in similar duties
- Strong background in Administration
- Experience within Social Housing environment
- Experience of working to deadlines in busy office environment
- Experience of working in a pressurised environment and dealing with challenging situations
- Strong customer experience ethos
- Good time management, planning & organisational skills
- Good written, verbal, questioning & interpersonal skills
- Good on computerised systems
Benefits
- 25 days annual leave plus bank holidays
- Leading pension scheme
- Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
- Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment
- Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
- Family friendly policies
All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.
As part of the recruitment process for this role, we will carry out a Background, Identity, Security clearance & BPSS check. For these checks to be completed, we will require from you the relevant identification, including Proof of Address, References, a valid passport and proof that you have lived in the UK for the last 5 years.
Apply below or to discuss your application further; contact:
Beth Dunford ([email protected])If you need any help with your application process, we are here to support you. We will be accessible every step of the way.
At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.
We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.
In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.
Top Skills
What We Do
Mears Group is a market-leading housing and care company that provides bespoke services to our clients. We provide and manage 11,000 homes for local and central Government and are also responsible for keeping 750,000 of all social housing in the UK in good repair. Mears has 6,500 employees and a footprint across the country
