Connecting people and communities| Driving eCommerce | Moving New Zealand
Are you a detail-driven administrator with a knack for problem-solving and customer service? Join our National Claims Team and play a key role in supporting freight claims and recovery processes across New Zealand.
With an extensive network across New Zealand, Team Global Express gets things moving. We’re on a journey to be the most sustainable logistics leader in New Zealand and are committed to winning our customers’ trust through delivering operational excellence.
As an organisation that thrives on collaboration and creating shared clarity, please note we are onsite first but can flex when we need to.
About the role - Mō te tūranga
As a Claims Administrator, you’ll be responsible for processing claims, managing documentation, and liaising with internal and external stakeholders to ensure timely resolution. You’ll work closely with our National Administration & Claims Manager and collaborate with a supportive team.
Key responsibilities:
- Process and track claims documentation with accuracy and efficiency.
- Communicate with customers, drivers, and internal teams to gather required information.
- Assist in identifying freight discrepancies and damage endorsements.
- Support recovery actions and maintain compliance with company policies.
- Contribute to continuous improvement initiatives within the claims process.
What will you bring? – Ōu Pūkenga?
You’re organised, proactive, and take pride in getting the details right.
Additionally, you will need:
- Strong administrative and organisational skills.
- Excellent written and verbal communication.
- Ability to manage multiple tasks and meet deadlines.
- Experience in logistics or claims handling is advantageous.
- Proficiency in Microsoft Office and internal systems.
Your Benefits - Ō Painga
You'll be part of a team going places, building a legacy of best practice and working with people keen to draw on your expertise.
Additionally, you’ll get.
- Free staff car parking.
- Enjoy the convenience of our onsite cafeteria offering freshly prepared hot meals every day—subsidised to help you eat well and stay focused.
- To be part of a multinational business with opportunities across the Trans-Tasman.
- Access to our staff welfare trust will cover 80% of your medical bills up to $1500 per year.
- A national commitment to attaining the highest standards in Health, Safety, and Environment (HSE) through best practise.
- Access to heavily discounted holiday homes across New Zealand.
How to apply - Me pēhea te tono
We’ve got a great team of people and are focused on the future. If you’re up for an exciting challenge and are keen to make a difference, come join us as we embark on the next chapter in our story.
Team Global Express is an Alcohol and Drug Free Workplace. Pre-employment checks will include an MOJ, Drug & Alcohol Testing, Medical Assessment and Reference Checking.
Applicants must be eligible to work in NZ effective immediately.
Top Skills
What We Do
United by our fundamental goal to provide superior customer experiences and operational excellence, Team Global Express is excited to step forward under new ownership, Allegro Funds. Backed by an unrivalled and seamless network, Team Global Express builds unique, innovative and tailored solutions across road, rail, air and sea; providing transport, logistics, and business solutions to customers throughout Australia and New Zealand.
By exploring how businesses continue to deliver in a changing world, Team Global Express is determined to play our pivotal part in the pandemic-proof economic recovery of Australia and New Zealand. Through engaging, listening and sharing with our customers, Team Global Express strives to deliver exceptional experiences, putting your business at the heart of ours.
About our new owners:
Allegro Funds is Australia’s most awarded and largest transformation and turnaround private equity firm. Allegro provides Transformational Capital—applying capital, expertise and a distinctly hands-on approach—to invest in businesses and reposition them for sustained long term growth. Over the past 20 years, Allegro has demonstrated a strong track record or partnering with management teams and key stakeholders to build better businesses and create enduring value
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