Administrator
Location: Manchester
Contract: Office based, Full time, 12 month fixed term contract, 40 hours per week on a 2 week rota
Salary up to £26,450.92 per annum
We are currently recruiting for an Administrator to join our Manchester branch. This role plays a key part in managing administrative duties across various stages. You’ll work closely with managers to deliver essential tasks, maintain accurate records, and help drive business objectives forward.
This role is to deal with Complaints since responsibility for complaints moved back form the Customer Success Team to Mears Living. In addition, due to the growing demands of governance in relation to the Board of Plexus and Omega Housing additional resource is required.
- Engaging with colleagues and external stakeholders over the telephone.
- Ensuring complaints are dealt with in line with our complaints policy and procedure
- Supporting managers to respond to complaints in a timely fashion
- Managing the complaints system
- Liaising with customers
- Providing support for wider customer engagement work
Role Criteria
- Experience working within Customer Service
- Strong communication skills, both written and verbal
- Ability to work independently and collaboratively across teams
- Skilled in managing and prioritising a large and varied workload
- IT literate with experience using Microsoft Office packages, including basic Excel
- Strong ability to work within a fast-paced environment
- Resilient
Benefits we can offer you
- 25 days annual leave plus bank holidays
- Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
- Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
- Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
- Family friendly policies
As part of the recruitment process for this role, we will carry out a Background, Identity, Security clearance & BPSS check. For these checks to be completed, we will require from you the relevant identification, including Proof of Address, References, a valid passport and proof that you have lived in the UK for the last 5 years.
All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.
To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points.
Apply below or to discuss your application further; contact:
Beth Dunford ([email protected])If you need any help with your application process, we are here to support you. We will be accessible every step of the way.
At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.
We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.
In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.
Skills Required
- Experience working within customer service
- Strong written and verbal communication skills
- Ability to work independently and collaboratively across teams
- Ability to manage and prioritize a large and varied workload
- IT literacy and experience using Microsoft Office, including basic Excel
- Ability to work in a fast-paced environment
- Resilience
- Entitlement to work in the UK
- Successful completion of background, identity, security clearance, and BPSS checks
Mears Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Mears Group and has not been reviewed or approved by Mears Group.
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Leave & Time Off Breadth — 25 days’ holiday with the option to buy additional days, plus paid volunteering time, signal a comparatively generous time-off offering. Flexible working available in many roles further supports practical time-off and balance.
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Wellbeing & Lifestyle Benefits — Retail discounts, Cycle to Work, an employee assistance line, volunteering days, and company family events add tangible non-cash value. Access to training and UK‑recognised qualifications reinforces the broader wellbeing and development offering.
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Fair & Transparent Compensation — A stated commitment to pay at or above the Real Living Wage and the publication of pay-related reports indicate governance and baseline fairness focus. Independent snapshots also suggest many roles meet living‑wage thresholds.
Mears Group Insights
What We Do
Mears Group is a market-leading housing and care company that provides bespoke services to our clients. We provide and manage 11,000 homes for local and central Government and are also responsible for keeping 750,000 of all social housing in the UK in good repair. Mears has 6,500 employees and a footprint across the country
