The Role
Perform tronc calculations and distribute tips/service charges for UK hospitality clients; process and analyse client data, manage tronc budgets, respond to client queries, and use Excel, Word, Outlook and internal systems to ensure accurate, compliant awards.
Summary Generated by Built In
We are looking for a detail‑focused Administrator (Tronc Administrator) to join our growing Employer Services team at WMT Troncmaster Services, part of Moore Kingston Smith.
WMT Troncmaster Services is one of the UK’s leading providers of tronc solutions to the hospitality sector. We work with an impressive portfolio of clients including Michelin‑starred restaurants, celebrity chefs, high‑street hospitality groups and 5‑star hotels, helping them manage the fair and compliant distribution of tips and service charges.
What is a tronc solution? A tronc solution (also known as a tronc system, scheme or arrangement) allows service charges and credit card tips to be collected and distributed fairly to hospitality staff.
No prior tronc experience is required — full training on our systems, processes and legislation will be provided.
What is a tronc solution? A tronc solution (also known as a tronc system, scheme or arrangement) allows service charges and credit card tips to be collected and distributed fairly to hospitality staff.
No prior tronc experience is required — full training on our systems, processes and legislation will be provided.
Key Responsibilities
As a member of the Tronc Administration team, you will:
- Calculate tips, service charges, and other gratuities for employees across high‑profile UK hospitality venues.
- Process and analyse client‑provided data to ensure accurate and timely distribution of awards.
- Manage tronc‑related budgets following completion of training.
- Respond to client queries and maintain clear, professional communication with businesses.
- Use IT systems extensively, including Microsoft Excel, Word, Outlook, and internal software tools.
Skills, Knowledge & Expertise
- Strong numerical aptitude with the ability to interpret and work confidently with data.
- Excellent attention to detail and ensuring work is completed accurately and with care.
- Proficient in Microsoft Office, particularly Excel, Outlook and Word.
- Working knowledge of Excel formulas, including IF and LOOKUP formulas as well as Pivot Tables.
- Commercially focused and professional in communication and conduct.
- A‑Level (or equivalent) in Maths and GCSE English (A–C).
Personal Attributes
- Flexible, adaptable and able to manage multiple tasks simultaneously.
- Highly customer‑focused with a professional, personable communication style.
- Quick learner with the ability to pick up new systems and processes.
- Strong team player who contributes positively to a supportive environment.
For full details of the role, please download the full job description.
About
At Moore Kingston Smith, we believe in the potential of people to make a positive impact, fuelled by the power of genuine understanding. Working with small, medium and large clients, we are a multi-disciplinary advisory, tax and audit firm with expertise across multiple sectors, uniquely positioned to help people realise their ambitions. Our London and regional teams deliver quality results locally and nationally, and worldwide alongside the Moore Global network. Through respect, collaboration and active listening, understanding is at the heart of everything we do with our clients, colleagues and communities. We value people and projects that promote positive change for the future. Come and join us to make a difference.
Skills Required
- Strong numerical aptitude and comfort working with data
- Excellent attention to detail and accuracy
- Proficient in Microsoft Office (Excel, Word, Outlook)
- Working knowledge of Excel formulas including IF and LOOKUP and Pivot Tables
- A-Level (or equivalent) in Maths
- GCSE English (A-C) or equivalent
- Customer-focused with professional communication skills
- Flexible, adaptable, able to manage multiple tasks and learn new systems quickly
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
Moore Kingston Smith is a multi-disciplinary advisory, tax, and audit firm with expertise across multiple sectors, uniquely positioned to help people realize their ambitions.
