With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
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Job Summary
Responsible for end-to-end underwriting for Umbrella Group Risk schemesTo implement company Underwriting Best Practice standards and IRA guidelines and regulations.
Periodic financial and non-financial reconciliation.
Job Description
Underwriting
- Ensure prompt registration and acknowledgement and onboarding of new umbrella schemes
- Prepare and issue debit and credit notes
- Prepare & issue cover notes and/or policy document as per onboarded risk
- Ensure effective renewal process – renewal invites; costings; debit and credit notes and issue renewal endorsement
- Ensure timely and effective reporting to internal stakeholders and brokers.
- Implement credit control policy and ensure that premiums are debited and collected as required
- Ensure daily reconciliation of premium collections
- Perform Monthly reconciliation for premiums under the Umbrella group schemes
- Verify and analyze client data according to company practices and procedures
- Maintain updated group risk and associated files & records as per Information Risk Management guidelines.
- Prepare and compile weekly & monthly underwriting reports enhanced with qualitative assessment; portfolio analysis, risk recommendation within the stipulated time
- Implement fraud strategies that actively identify and prevent fraud within the area through enhancing manual process or through system enhancement improvement.
- Collaboratively assess the loss ratios and report as per claims and underwriting best practice.
Customer Service & Stakeholder Engagement
- Adhere to the Query and complaint categorization & response standards to ensure client queries and complaints are dealt with timeously, efficiently and professionally
- Ensure corrective action is taken on complaints received by following correct procedure and input and provided feedback for root cause analysis & resolution.
- Adherence to Treating Customers Fairly(TCF) principles
- Provide superior customer service by proactively and timeously obtaining outstanding documentation to ensure complete efficient claims processing
- Provide regular feedback and escalate concerns to the Manager: Risk Mitigation where process gaps should be addressed.
- Ensure noted complaints are Updated in the complaint registers timeously
- Provide underwriting and claims technical support to operation, business development and accounts departments in all phases of policy life cycle.
- Have regular meetings to review statuses, claims and underwriting progress with all stakeholders
Education
Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)Similar Jobs
What We Do
Absa Group Limited (Absa) has forged a new way of getting things done, driven by bravery and passion, with the readiness to realise growth on the African continent and beyond.
We’re a truly African brand, inspired by the people we serve in Botswana, Ghana, Kenya, Mauritius, Mozambique, Seychelles, South Africa, Tanzania, Uganda, and Zambia. We also have representative offices in China, Namibia, Nigeria and the United States, as well as securities entities in the United Kingdom and the United States, along with technology support colleagues in the Czech Republic.
