Administrator (Mortgages)

Job Title: Administrator (Mortgages) 
Working Pattern: Monday to Friday, 36.25 hours per week working shifts between 8am-7pm 
Salary: £21,840 and up to 20% bonus and company benefits 
Location: Blackpool office 

We’re building an amazing team and we’re looking for a hardworking and driven Administrator to support us on our journey. 

The main purpose of the role is to ensure all aspects of administration are carried out with care and attention to detail, adhering to the appropriate policies, procedures and government legislation. The job holder will be required to comply with the individual conduct rules and meet the Company’s fit and proper standards, which will be assessed on a regular basis. 

We are Tandem - Where impact meets innovation  

Tandem is the UK's greener digital bank on a bold quest to revolutionise the way we save, borrow, spend, and share – all while nurturing our planet, our people and our customers. As one of Europe’s fastest growing digital banks, our values of being Brave, Enterprising, Simple, and Together (BEST) ensure our 500-strong team collaborate to drive a brighter, greener future. 

Tandem also leads the way with a secondary app called Loop. Loop gives customers a simpler, hassle free and awkward free way to share money among friends. 

Your team: Collaborators in change  

Tandem is proud to offer a workplace with diverse experiences, perspectives, and backgrounds which leads to a unique company culture for our people and a better experience for our customers. 
  
You will be joining a fast paced, hardworking and supportive team who also enjoy taking part in activities outside of work.   

Your Impact: Building a greener tomorrow  

As a Administrator in the mortgages team at Tandem your focus will be on: 

• Checking that intermediaries meet the criteria for submitting mortgage applications to Tandem 
• Flexible approach to ad hoc tasks 
• Manage internal admin system 
• Conduct internal and external phone calls and manage relevant 
• Ensure all system generated letters are sent daily 
• Filing, retrieving, and correctly storing away and scanning (DMS) documents on to accounts 
• Accountability for individual performance and contribution to achieve KPI’s set by the business. 
• Ownership of individual performance and personal 

We’d love to hear from you if you have: 

• Excellent attention to detail and desire to provide excellent customer service 
• Exceptional written and oral communication skills 
• Good organisational and time management skills 
• The ability to work on your own initiative 
• Flexibility and adaptability to juggle a range of different tasks and to work extra hours to meet deadlines 

It would be great, but not essential if you have: 

• Good understanding of the regulations which we work within 

Rewards that reflect your value, what’s in it for you?  
  
At Tandem, your hard work is rewarded in many ways and we have an enhanced employee benefits package on offer from your very first day with us:   

• 25 days annual leave plus 8 days Bank Holiday    
• An additional day off for a ‘celebration day’ including, but not limited to, birthdays, weddings, religious holidays, graduations etc  
• Buy or sell up to 5 days holiday a year  
• Healthcare cash plan through Westfield Health worth a minimum of £750 per year  
• Electric Vehicle salary sacrifice scheme     
• Cycle to Work salary sacrifice scheme and a free helmet    
• Salary sacrifice Pension contribution*, 4% employee contributions matched with 4% Tandem contribution (*Subject to salary eligibility)  
• Smart Tech scheme (buy goods with 0% interest)  
• 10% discount on solar panels  
• Tandem Hub for treats, cash back and discounts on UK retailers     
• 2 days per year paid volunteering     
• Free cereal, snacks and drinks in all offices  
• Quarterly team social budgets  

Our Green Deal: Your Impact Amplified  

A little welcome gift from us to you, we’ll plant a tree in the Tandem Grove and you can enter into our “Green Deal” below:  

• Volunteer 2 days a year for charity > receive an early Friday finish   
• Raise £200 per annum for charity > Tandem provide PR and marketing support   
• Have renewable energy at home > receive an additional 1 day annual leave   
• Drive an electric car > receive £500 towards a home charger  

Ready to make your mark?   

Apply now and let's pave the way to a greener world, together. Our approach to DE&I is reflected in our hiring process so please let us know if you require any reasonable adjustments.   

Sourcing Model  

Recruitment at Tandem works primarily on a direct sourcing model and does not accept resumes from recruitment agencies which are not on the preferred supplier list. We are not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. You can find our Applicant Privacy Policy on our Careers page.  
  
Tandem is an equal opportunity employer and are committed to meeting our responsibilities under the Equality Act (2010). We respect the diverse experience and talents that every individual brings to our Company, and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.   

Please be aware that background checking (including credit and criminal records checks) form part of our recruitment process. We will adhere to our duties under the Rehabilitation of Offenders Act 1974.