Jobs at Tandem Bank

Build and manage relationships with used car dealers and brokers across a regional patch. Generate new partnerships, manage existing accounts, negotiate competitive motor finance terms, provide customer service, and achieve sales and efficiency targets. The role involves face-to-face dealer meetings, telephone and email negotiations, independent prioritization, presentations, regulatory awareness, and participation in team meetings.

The Arrears Executive is responsible for managing customer inquiries related to mortgage and loan arrears, ensuring compliance with regulatory requirements, and providing exceptional customer service to those in financial difficulty.

Manage inbound and outbound customer contact for mortgage and loan arrears, ensure regulatory correspondence, assess affordability, negotiate repayment/forbearance options, handle vulnerable customers and complaints, maintain compliance with FCA rules and company standards, and contribute to process improvements.