TransUnion's Job Applicant Privacy Notice
What We'll Bring:
To provide exceptional customer service by handling incoming calls, assisting walk-in customers, resolving queries and disputes, and ensuring accurate processing of consumer requests in compliance with company policies and regulatory requirements. Consumers with information, education and assistance.What You'll Bring:
Key Responsibilities:
Handle Consumer Interactions:
- Attend to incoming calls and assist walk-in customers promptly and professionally.
- Accurately process consumer requests and capture information into relevant systems for each call, query, or dispute received.
Query and Dispute Management:
- Investigate and resolve consumer disputes and queries within agreed timelines.
- Provide timely feedback to consumers via email, telephone, or in person regarding queries and disputes logged.
- Maintain and update contact lists to ensure subscriber information is accurate and up to date.
Consumer Education:
- Educate consumers on Kenya Credit Bureau Regulations, particularly regarding dispute and query processes.
Record Keeping and Reporting:
- Update daily query log sheets (statistics) and submit to supervisors.
- Ensure accurate documentation of all consumer interactions and resolutions.
Quality and Compliance:
- Maintain high standards of call quality and customer service while handling requests.
- Adhere to company and departmental policies, procedures, and compliance requirements.
Perform any other duties as assigned by the supervisor to support departmental objectives.
Impact You'll Make:
Skills and Qualifications:
- Diploma or Degree in Business, Customer Service, or related field.
- Minimum of 1–2 years’ experience in a customer service role.
- Excellent communication and interpersonal skills.
- Strong problem-solving and analytical abilities.
- Proficiency in MS Office and CRM systems.
- Ability to work under pressure and manage multiple tasks effectively
- Begins to develop an understanding of the technical aspects of products and services.
- Must have thorough understanding of various equipment typically found in an office environment. Must be able to complete assignments accurately and within the given deadlines.
- Must be able to plan accordingly when deadlines of current projects change.
- Ability to prioritize customer requests.
- Must be able to work independently with minimum supervision.
- Ability to effectively resolve questions and problems by acting as a liaison with multiple parties.
- Generally, works independently with very limited supervision, prioritizing tasks and creating daily work plans.
TransUnion Job Title
Administrator II, Operations SupportTop Skills
What the Team is Saying
What We Do
TransUnion is a global information and insights company that makes trust possible by ensuring that each consumer is reliably and safely represented in the marketplace.
We do this by having an accurate and comprehensive picture of each person.
This picture is grounded in our legacy as a credit reporting agency which enables us to tap into both credit and public record data; our data fusion methodology that helps us link, match and tap into the awesome combined power of that data; and our knowledgeable and passionate team, who stewards the information with expertise, and in accordance with local legislation around the world.
Because of our work, organizations can better understand consumers in order to make more informed decisions, and earn their trust through great, personalized experiences, and the proactive extension of the right opportunities, tools and offers. In turn, consumers can be confident that their data identities will result in the opportunities they deserve.
We make trust possible, so businesses and consumers can transact with confidence and achieve great things. We call this Information for Good®—it’s our purpose, and what drives us every day.
Why Work With Us
Our culture is welcoming, energetic and innovative. There’s an overall synergy that flows throughout TransUnion, creating a sense of unity in knowing that we’re all working to achieve the same overall goal. We’re dedicated to providing opportunities for our people to get involved and stay connected with their colleagues across the globe.
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
