Administrative Support Specialist

ICF is currently seeking an Administrative Support Specialist to work on a national technical assistance project. The purpose of this project is to develop and maintain a national case coordination program which provide child welfare-based recommendations for unaccompanied children in Office of Refugee Resettlement (ORR) custody, particularly in the areas of safe and timely release, identification of children with special needs and development of corresponding recommendations, and placement recommendations. The Administrative Support Specialist will use his/her expertise to support processes related to the support elements of this project, including staff hiring, clearances, orientation, ongoing training, continuous quality improvement, and reporting needs across the project. 

The successful candidate will have a broad knowledge of project support and coordination. The Administrative Support Specialist will work closely with and under the oversight of the Deputy Program Manager. The position is fully remote.

Key Responsibilities

Administrative Support Specialist responsibilities include:

• Provide administrative support related to the effective and efficient delivery of project deliverables across project teams.

• Support materials for client updates and other external reporting.

• Provide administrative support to the Executive Management Team as needed to support project goals.

• Provide administrative support for all internal and external reporting.

• Provide meeting coordination, including agenda and minutes, as needed.

• Maintain accurate records of staff by location (especially Case Coordinators) and contribute to the Weekly Staffing Report.

Basic Qualifications

• Bachelor’s degree in social work, public administration, communications, public relations, or related field which requires an understanding of written communication.

• A minimum of 1-year professional project coordination experience, including coordinating projects, tasks, deliverables, and reporting.

• Demonstrated ability to communicate effectively both verbally and in written form with project staff and external partners (e.g., subcontractors).

• Proficient with MS office applications (i.e., Word, Excel, and PowerPoint).

Preferred Skills

• Working knowledge of Unaccompanied Children, ORR, and child welfare.

• Experience working for a refugee program.

• Basic proficiency in the use of Smartsheet, Power BI, or similar applications.

Professional Skills

• Ability to promote and contribute to an equitable and inclusive organizational culture and environment.

• Solid team player with proven ability to manage competing priorities, perspectives and stakeholder needs.

• Exceptional project coordination skills, with a focus on TA project coordination.

• Strong analytical, problem-solving, and decision-making capabilities.

• Ability to prioritize and manage multiple activities simultaneously in a fast-paced, changing environment. 

• Excellent verbal, interpersonal and written communication skills.

• Demonstrated outstanding level of professionalism in providing administrative support, including ability to exercise good judgment, discretion, tact, and diplomacy.

Working at ICF

ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email [email protected] and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more here: Requesting an Accommodation for the ICF interview process.

Read more about workplace discrimination rights, the Pay Transparency Statement, or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act.

Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is:

$63,511.00 - $107,968.00

Nationwide Remote Office (US99)