Description
Administrative Specialist
Indianapolis, IN
Reports to: HR and Operations Administrator
Hourly Range: $20 - $22 (based on experience)
Job Type: Full-time
Schedule: Monday to Friday – 8:00am to 4:30pm
Role Summary:
The Administrative Specialist provides administrative and operational support to ensure the efficient day-to-day functioning of the restoration business. This role supports multiple departments, including Customer Service, Operations, Accounting, and Marketing, while helping maintain exceptional service for customers experiencing water, fire, storm, mold, and reconstruction-related losses. The Administrative Specialist plays a key role in supporting project flow, maintaining accurate records, coordinating communication, and assisting with business operations to ensure a positive customer experience and efficient internal processes.
Core Responsibilities:
Marketing & Business Development Support- Assist with social media content posting and maintaining online company profiles.
- Gather project photos, videos, and testimonials for marketing and documentation purposes.
- Serve as a backup resource for incoming customer calls, emails, voicemails, and online inquiries.
- Monitor and respond to customer communications through company software platforms, including Captivated.
- Assist with appointment confirmations, reminders, and customer follow-up communications.
- Assist with scheduling and administrative coordination between customers, project managers, estimators, and production teams.
- Help ensure project information, documents, and communications are accurately entered into company systems.
- Support project-related administrative tasks to help maintain efficient job flow from lead intake through project completion.
- Provide administrative support to restoration, reconstruction, and office teams.
- Assist with data entry, document management, and recordkeeping within company software systems.
- Support daily office operations and special projects to improve efficiency and organization.
- Assist with accounts payable functions, including entering vendor invoices, distributing invoices for approval, and maintaining organized accounting records.
- Support check processing, mailing, and vendor documentation.
Benefits:
- Health Insurance
- Health Savings Account (HSA)
- Life Insurance
- Dental Insurance (100% Employee-Paid Benefit)
- Vision Insurance (100% Employee-Paid Benefit)
- 401(k) with company match
- Paid time off and holidays
- Professional Development Assistance
Required Skills:
- Microsoft Office (Word, Excel, Outlook)
- Strong verbal and written communication
- Empathy and professionalism (customers are often stressed after property damage)
- 1-3 years of experience in customer service
- High attention to detail and accuracy in data entry and documentation
Preferred (but not needed) Skills:
- Knowledge of water mitigation, mold remediation, or fire restoration processes
- Basic understanding of social media engagement and content coordination
- Basic accounting skills
Skills Required
- Proficiency with Microsoft Word, Excel, and Outlook
- 1-3 years of experience in customer service
- Strong verbal and written communication skills
- Empathy and professionalism when interacting with stressed customers
- High attention to detail and accuracy in data entry and documentation
- Ability to monitor and respond to customer communications via company software (e.g., Captivated)
- Knowledge of water mitigation, mold remediation, or fire restoration processes
- Basic understanding of social media engagement and content coordination
- Basic accounting skills
What We Do
Michaelis Corporation is a family-owned Indianapolis general contractor (established mid-1980s) specializing in disaster restoration and property repair. They deliver fire, water, storm and mold remediation, basement and foundation waterproofing, roofing and commercial/residential reconstruction. Michaelis provides 24/7 emergency services, IICRC-certified technicians, and insurance-claims support to restore homes and businesses to pre-loss condition with a focus on rapid recovery and customer service.
