Via is on a mission to create public transportation systems that provide greater access to jobs, healthcare, and education. Our platform serves as the technology backbone for modern transit networks, transforming antiquated and siloed public transportation systems into smart, data-driven, and efficient digital networks. With hundreds of agency partners around the world, Via is recognized as the leading transportation technology and service provider globally.
As an Administrative Specialist at Via, you will serve as the central hub connecting transit technology, drivers, and riders across Fixed Route, Paratransit, and Microtransit operations. This role delivers high-quality customer assistance, manages real-time dispatch and trip scheduling, processes rider eligibility applications, and maintains accurate administrative, fare, and operational records.
What You’ll Do:
- Customer Care and Administration:
- Serve as the primary, welcoming point of contact for walk-in visitors and callers, assisting with route and schedule planning, issuing employee/passenger ID badges, selling passes, and managing daily cash register transactions, reconciliations, and group billing.
- Oversee driver sign-in/sign-out processes, audit post-trip manifests, reconcile collected fares, and accurately log daily mileage and trip data into core operating systems.
- Process Paratransit Eligibility:
- Receive, review, and process ADA Paratransit and Mobility eligibility applications, verify documentation, update rider accessibility profiles, and track eligibility expiration dates.
- Schedule, Dispatch, & Monitor Live Service:
- Create manifests for Paratransit and Microtransit services, and adjust schedules as needed to manage daily operations.
- Maintain radio communication with drivers, direct and monitor bus activity across the system, provide real-time updates on passenger pick-ups/drop-offs, and triage live operational issues to ensure safe, reliable, and on-time service.
Who You Are:
- Thrive in fast-paced environments: able to make sound decisions on the fly, oversee multiple tasks simultaneously, and prioritize effectively
- Tech savvy, able to learn new software and adapt to changes
- An empathetic and effective communicator who finds the right tone in any context and genuinely enjoys supporting people in person or over the phone.
- Calm under pressure and able to think on your feet
- Willingness to learn and a commitment to great service
- Proactive, Observant, and keen to improve: if something’s not working, you come up with a better way while being able to anticipate and prevent problems before they start
- An exceptional team player: people love working with you, and you can quickly contribute to cross-functional teams
- Ownership mentality: take full responsibility for delivering great service to customers
- Flexible and adaptable across different shifts
What We Offer
- Salary Range: $20.48/HR, with routine increases
- Benefits options available for Full-Time employees
There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride?
Via is an equal opportunity employer.
Skills Required
- Provide front-line customer service for walk-ins and callers (route/schedule planning)
- Handle cash transactions, daily register reconciliation, and group billing
- Oversee driver sign-in/sign-out, audit post-trip manifests, reconcile collected fares, and log mileage/trip data
- Create manifests, adjust schedules, dispatch and monitor drivers via radio, and triage live operational issues
- Receive, review, and process ADA Paratransit and Mobility eligibility applications and maintain rider accessibility profiles
- Tech-savvy with ability to learn new software and use core operating systems for scheduling and logging
- Strong communication skills for in-person and phone interactions; calm under pressure and effective decision-making
- Ability to prioritize, multitask, work flexible shifts, and collaborate as a team member
- Proactive problem-solving and ownership mentality to improve processes and prevent issues
What We Do
We build technology that changes the way the world moves. Our guiding principle is simple: the future of transportation is dynamic, shared public mobility — the kind that reduces carbon emissions across cities, compliments existing transit infrastructure, and provides equitable access to efficient, affordable ways of getting around. For everyone.
Why Work With Us
You’ll work in an established startup that’s growing at staggering speed. We have plenty of room for the most bold among us to dream it up and make it happen. You’ll be empowered to experiment, and encouraged to challenge what we’ve already done while making stuff no one’s even thought of yet.
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