Duration: September 1, 2026 – February 27, 2027
KeenLogic is seeking a self-motivated and detail-oriented Transition Administrative Specialist to provide administrative, logistical, and customer service support to the U.S. House of Representatives Customer Experience Center during the transition into the 120th Congress. This is a temporary, full-time position located onsite in Washington, DC, from September 1, 2026 through February 27, 2027.
Job Summary:
This position is located in the Customer Service Department of the Customer Experience Center of the Chief Administrative Officer, U.S. House of Representatives (House). The purpose of this new, temporary role is to provide support to Customer Service Department teams, including First Call and CAO Advocates, as well as the Transition team, during the transition period leading into the 120th Congress.
Key responsibilities include supporting and maintaining administrative workflow; material preparation for briefings and communications distribution; assistance with Helix ticket entry for transition related services; operational support of the Office Setup Briefings, and coordinating and supporting day-to-day office activities as required.
Requirements:
- Must be a US Citizen and eligible for government clearances
- High school diploma or associate degree or certification from an accredited business, secretarial, or technical school, junior college, or university.
- Experience providing administrative support, including managing and organizing information.
- Familiarity with House or Senate operations preferred.
Major Duties:
- Provides administrative and logistical support for the coordination and preparation of Member-elect briefing materials during New Member Orientation.
- Supports the New Member Orientation Volunteer Program by coordinating trainings, creating volunteer schedules, performing data entry, and preparing briefing materials.
- Assists CAO Advocates in supporting returning Members by researching Helix tickets and entering service requests.
- Develops and maintains internal Member-elect summary profiles to support Office Setup Briefings.
- Participates in quality control initiatives as needed.
- Supports passport operations including but not limited to photo operations and book cancellations for departing and returning Members.
- Provides assistance with space management operations including monitoring room usage and appearance of rooms after reservations.
- Projects a positive customer-focused, professional demeanor in all interactions.
- Performs other official duties and special projects as assigned by the Director of Transition, Deputy Director of Transition, CAO Advocate Supervisor, First Call Supervisor, or Customer Service Senior Director.
Knowledge, Skill, and Ability (KSA) and Competency Requirements:
- Knowledge of and ability to establish and maintain administrative processes and provide administrative support.
- Skill in scheduling and coordination.
- Skill in organization and priority management.
- Ability to analyze and troubleshoot problems and recommend appropriate solutions/changes.
- Ability to establish effective working relationships with senior staff.
- Ability to handle sensitive and confidential matters with tact, as well as the ability to exercise judgment and discretion.
- All employees within CAO are expected to demonstrate the following general competencies: accountability, adaptability, collaboration, communication, customer orientation, knowledge of relevant policies, procedures, and processes, and problem resolution.
- Ability to be a self-starter and detail oriented.
Skills Required
- Must be a U.S. Citizen and eligible for government clearances
- High school diploma, associate degree, or certification from accredited business/secretarial/technical school or junior college
- Experience providing administrative support, including managing and organizing information
- Familiarity with House or Senate operations
- Knowledge of and ability to establish and maintain administrative processes
- Skill in scheduling and coordination
- Skill in organization and priority management
- Ability to analyze, troubleshoot problems, and recommend solutions
- Ability to establish effective working relationships with senior staff
- Ability to handle sensitive and confidential matters with tact and discretion
- Ability to be a self-starter and detail oriented
- Experience with Helix ticket entry or similar ticketing systems and data entry
What We Do
Today’s government agencies must continually evolve to keep pace with the dynamic and rapidly changing technology landscape. To ensure continual innovation and improvement, these agencies must be able to anticipate all future needs while embracing technological advancements. At KeenLogic, we create value through differentiation, innovation, and technology to drive high-quality enterprise IT services such as help desk as a service — for government customers. We combine the latest states of “what is” with an unrealized yet needed version of “what could be.” KeenLogic operates two distinct lines of business: (1) Enterprise IT Services (Helpdesk/Service Desk) (2) Network/Internet Services (Fixed-Wireless Microwave Broadband) We have a 10-year track record of high-quality performance and service delivery and a reputation for taking exceptional care of our team. The company is well funded and capitalized to support new project ramp-up and overhead costs, has a highly experienced executive and management team, and a board of directors with over 20 years of management and operations experience. We aim to provide the highest standard of customer service to government agencies by leveraging a corporate foundation that is built on CMMI Level III business processes, leadership, and financial strength. Key attributes: • 10-year history of providing quality, customer-focused IT solutions • Excellent past performance and track record • 95% employee retention rate • Small business agility with large business resources • Secret facility clearance • Well capitalized for project ramp-up • KeenLogic is a reputed enterprise IT services and help desk solutions provider that answers today’s problems while anticipating the needs of tomorrow.
