This position may be located in Oklahoma City, Tulsa, or Sallisaw, Oklahoma.
This is a Temporary contract position filled by VIA GALT FOUNDATION.
Salary $17.00 a hour. There are NO STATE BENEFITS for this position.
GALT may offer some benefits.
Job-related travel is Occasional. - Must possess a valid driver's license and must maintain required car insurance.
Minimum Qualifications:
- Requirements at this level consist of 24 months of clerical office experience, or an equivalent combination of education and experience
Job Responsibilities:
- Answer and manage high volumes of incoming phone calls throughout the workday professionally and courteously.
- Transfer calls to the appropriate personnel or department as needed.
- Provide basic information and answer routine questions from callers.
- Accurately document and enter system notes for each call interaction.
- Submit customer applications for In-Home assistance according to established procedures.
- Conduct occasional outbound calls or follow-up contacts as requested.
- Utilize web-based systems and Microsoft 365 applications daily, including Outlook, Word, Excel, and Teams.
- Attend required team meetings via Microsoft Teams video chat or in person.
- Maintain attentiveness, professionalism, and compassion while assisting a variety of customers.
- Troubleshoot basic computer connectivity or system access issues when needed.
- Work collaboratively with team members while maintaining productivity in a remote work environment.
- Maintain confidentiality and professionalism in all communications and documentation.
If you have questions, please contact [email protected]
OKDHS is a Fair Chance Employer.
Announcement #: 26-BB102
Skills Required
- 24 months of clerical office experience or equivalent combination of education and experience
- Valid driver's license and required car insurance
- Daily use of Microsoft 365 applications (Outlook, Word, Excel, Teams) and web-based systems
- Ability to answer and manage high volumes of incoming phone calls and accurately document system notes
- Ability to attend team meetings via Microsoft Teams or in person and work productively in a remote environment
- Ability to troubleshoot basic computer connectivity or system access issues
- Maintain confidentiality and professionalism in all communications and documentation
What We Do
Oklahoma Human Services is Oklahoma's largest state agency, providing a wide range of assistance programs to help Oklahomans in need. It aims to improve the quality of life of vulnerable Oklahomans by increasing their ability to lead safer, healthier, more independent, and productive lives.
