GENERAL OVERVIEW:
This job is responsible for tasks related to opening, sorting, and delivering incoming and internal mail on a timely basis with extreme accuracy utilizing pre-established guidelines and continuously analyzes processes for improvement. The incumbent may also drive a vehicle to deliver mail and supplies to various locations as needed.
ESSENTIAL RESPONSIBILITIES:
- Delivery and Pick Up of Materials.
- Transport various materials with varying degrees of importance, ensuring deadlines are met when delivering time sensitive material.
- Use corporate package/item tracking technology to deliver and research mail pieces or packages as needed.
- Safely maneuver carts throughout building without causing damage.
- Perform internal pickup and delivery of mail through mail mobiles and mail carts.
- Transport computer reports from the Print Shop/Output Services to appropriate departments and buildings.
- Assist with the internal distribution of mass mailings to all employees.
- Separate outgoing mail by business unit and identify appropriate mail for overnight courier distribution.
- Coordinate and prepare outbound express shipments via FedEx. UPS, USPS, etc.
- Provide input for quality improvement of daily Mail Center processes to facilitate efficient use of time, technology and team members.
- Follow corporate and department guidelines for the proper handling of Protected Health Information (PHI), reporting possible violations and opportunities for improvement when appropriate.
- Maintain good business relationships with key personnel.
- Interface with customers in courteous and professional manner.
QUALIFICATIONS:
Minimum
- High School Diploma or GED
- 3-5 years of related, progressive experience. Exempted experience requirements effective August 2016.
Preferred
Knowledge, Skills and Abilities
- Strong written and oral communication skills.
- Strong relationship building skills.
- Client focused with strong business acumen.
- Self-starter with the ability to work under pressure independently and as part of a team.
- Ability to think strategically and act proactively to create strong trust and confidence with business units.
- Strong innovative problem-solving capabilities.
- lifting up to 50 lbs
SCOPE OF RESPONSIBILITY
Does this role supervise/manage other employees? No
WORK ENVIRONMENT
Is Travel Required? No, but local travel may be required
Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.
Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.
As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy.
Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.
Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.
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What We Do
Highmark Health, a Pittsburgh, PA based enterprise that employs more than 40,000 people who serve millions of Americans across the country, is the second largest integrated health care delivery and financing network in the nation based on revenue. Highmark Health is the parent company of Highmark Inc., Allegheny Health Network, and HM Health Solutions. Highmark Inc. and its subsidiaries and affiliates provide health insurance to nearly 5 million members in Pennsylvania, West Virginia and Delaware as well as dental insurance, vision care and related health products through a national network of diversified businesses that include United Concordia Companies, HM Insurance Group, and Visionworks. Allegheny Health Network is the parent company of an integrated delivery network that includes eight hospitals, more than 2,800 affiliated physicians, ambulatory surgery centers, an employed physician organization, home and community-based health services, a research institute, a group purchasing organization, and health and wellness pavilions in western Pennsylvania. HM Health Solutions focuses on meeting the information technology platform and other business needs of the Highmark Health enterprise as well as unaffiliated health insurance plans by providing proven business processes, expert knowledge and integrated cloud-based platforms. A national blended health organization, Highmark Health and our leading businesses support millions of customers with products, services and solutions closely aligned to our mission of creating remarkable health experiences, freeing people to be their best. Headquartered in Pittsburgh, we're regionally focused in Pennsylvania, Delaware, West Virginia and New York, with customers in all 50 states and the District of Columbia. We passionately serve individual consumers and fellow businesses alike. Our companies cover a diversified spectrum of essential health-related needs, including health insurance, health care delivery, population health management, dental solutions, reinsurance solutions, and innovative technology solutions. We’re also proud to carry forth an important legacy of compassionate care and philanthropy that began more than 170 years ago. This tradition of giving back, reinvesting and ensuring that our communities remain strong and healthy is deeply embedded in our culture, informing our decisions every day.
