Administrative Services Consultant - Analytics

Description and Requirements
Role Value Proposition:
This position will be a key member of the US Pensions team dedicated to administration and reconciliation of MetLife's defined benefit bulk check group annuity contracts. The role will be responsible for client relationship management and is expected to use independent judgement and discretion in the oversight of core processing for a portfolio of key US Pensions clients utilizing bulk check arrangements.
Key Responsibilities:
• Ensure that MetLife delivers on its commitments to an assigned portfolio of bulk check clients
• Establish and maintain client relationships
• Engage in on-going communication with clients regarding monthly activity, reconciliations, and general contract questions/updates, as needed
• Analyze bulk check activity including lump sums, new retirements and deaths to determine which events can be handled by GSS (Global Shared Services) and which activity requires special or non-standard processing and implementation
• Analyze, report, and resolve discrepancies in large scale data reconciliations
• For activity requiring special or non-standard implementation, work with the Operations Benefit Calculation Team and, as needed, the client, to ensure the activity or event is correctly handled in accordance with the contract provisions
• Determine what steps must be taken where deviations from the contract provisions may have occurred
• Conduct independent reviews of internal and external commencement and payment reports to determine consistency with the contract provisions
• Analyze and offer solutions based on experience with specific contract interpretations, as well as offer assistance to team members interpreting procedural and operational guidelines as they apply to more complex client specific contracts
• Develop subject matter expertise related to the technical aspects of participant benefits and pension contracts
• Propose new standard workflows to management and drive their implementation including conducting training sessions with the other administrators
• Conduct research and analysis of contract files and pension system data to interpret contract provisions and determine eligibility for benefits
• Work with partners in Operations and RIS Business Solutions to research and determine the source and cause of errors and discrepancies
• Analyze, develop and implement solutions to address these issues based on experience with specific contract interpretations
• Lead the reconciliation process conducted annually for assigned bulk check contracts
• Prepare, investigate, and suggest responses to annual bulk check reconciliation findings and determine appropriate modifications to workflows and procedures in response to findings as needed
• Submit requests for corrections to be made in the administration system and work with partners in Operations and RIS Business Solutions to ensure they are correctly implemented
Essential Business Experience and Technical Skills:
• High school diploma or equivalent required, 4-year college degree highly preferred or equivalent experience
• 4+ years related experience
• Understanding of annuity products and pension benefits preferred
• Demonstrated planning, tactical, analytical and strategic thinking skills
• Strong relationship management skills
• Strong Excel and other technical skills including look up functions and pivot tables
• Project management skills including leading projects and working effectively with others
• Effective communication skills, including presentation skills.
• Possesses analytical thinking skills
• Attention to detail and accuracy
The salary range for applicants for this position is 47,200 - 65,000.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies" as well as the 2024 Fortune 100 Best Companies to Work For ®, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
Equal Employment Opportunity/Disability/Veterans
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
47,200 - 65,000