We are looking for an experienced operations professional who can help us build structure, improve internal processes, coordinate a small administrative team, and solve operational challenges as our organization continues to grow.
This is a hands-on, office-based role focused on process improvement, team coordination, operational ownership, and supporting the transition into our new Belgrade office.
Responsibilities:
Lead and coordinate a small administration team (three administrative operations managers, three executive assistants to C-suite leadership).
Distribute workload, set priorities, and help the team stay organized.
Review existing processes and identify areas for improvement.
Create structure, documentation, and clear ways of working.
Support office operations and workplace-related projects.
Coordinate vendors, suppliers, and service providers.
Partner with HR, Finance, IT, and leadership teams on operational matters.
Help improve onboarding, offboarding, travel, equipment, and administrative processes.
Introduce automation and efficiency improvements where appropriate.
Support the growth and development of the administration function.
4+ years of experience in Operations, Administration, Project Management, HR Operations, Workplace Operations, or a similar role.
Experience in tech, digital, startup, AI, or international companies.
Previous experience leading and coordinating a team.
Strong organizational and problem-solving skills.
Experience improving processes and bringing structure to day-to-day operations.
Ability to work independently and take ownership.
Comfortable working in a fast-paced international environment.
Fluent English and Serbian
What We Offer:
31 days of paid time off: 21 days of annual leave + 10 days of sick leave, because your health and work-life balance matter.
Health & Wellness: Private health insurance and FitPass membership.
Growth-focused environment: Access to learning resources and clear pathways for growth.
Fun team events: Virtual cooking classes, yoga sessions, team quizzes and more.
A culture of trust: We cut the red tape — results over rules always. Open talk, ownership, and getting things done together.
Skills Required
- 4+ years of experience in Operations, Administration, Project Management, HR Operations, Workplace Operations, or a similar role
- Experience in tech, digital, startup, AI, or international companies
- Previous experience leading and coordinating a team
- Strong organizational and problem-solving skills
- Experience improving processes and bringing structure to day-to-day operations
- Ability to work independently and take ownership
- Comfortable working in a fast-paced international environment
- Fluent English and Serbian
- Office-based in Belgrade (support transition into new Belgrade office)
What We Do
AI Digital is a leading end-to-end programmatic consultant and innovation partner, powered by AI and open garden framework. Founded in 2018, our global team of over 400specialists connects clients to audiences through a unique blend of human expertise and advanced technology — empowering brands and agencies with unbiased, AI-enhanced media solutions. We partner with all major advertising platforms to deliver measurable results that align with your business objectives and brand KPIs.
Why Work With Us
At AI Digital, we're a passionate and innovative global team fueled by a shared culture of collaboration and expertise. Our team members are true specialists in their fields, constantly pushing the boundaries of what's possible in programmatic media. We believe in the power of collective thinking and the strength that comes from diverse perspective
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