The Role
Provides administrative, customer service, dispatch, payroll, billing, and operational data support within a transportation operations center. Maintains driver, maintenance, customer, and vendor records; updates dispatch and payroll systems; prepares trip documentation; audits driver safety records for DOT compliance; and tracks operational performance data including trips, miles, stops, fuel, and loads.
Summary Generated by Built In
Job Summary & Responsibilities
Perform a variety of routine to moderately difficult administrative, office support and customer service duties to ensure the workflow within an operations center which may include management, driver support staff, drivers, maintenance staff and associated customer(s).
Responsibilities:
- Provide administrative support to an operation, including but not limited to answering phones, sorting mail, ordering and maintaining supply inventories and maintaining dispatch, payroll and billing information.
- Monitor and provide timely and accurate updates to various software programs for driver dispatch, maintenance and driver payroll and billing in a timely and accurate manner assuring deadlines are met.
- Provide customer service support for drivers, maintenance staff, customers, vendors and operations support staff.
- Provide assistance and support in basic dispatch responsibilities including dispatch set-up, preparing pre-trip load and driver documents, driver and customer communication, updating dispatch records, processing and maintaining post-trip documents. Properly use the Ruan transportation management systems to ensure all required operational data is accurately captured in a near real-time manner.
- Process and audit safety related items such as driver logs and driver vehicle inspection reports to assure compliance with company and DOT regulations.
- Record and maintain data related to operational performance such as trips, driver pay, miles, stops, fuel, and loads.
- Perform other job-related duties and special projects as requested.
Job Requirements/Minimum Qualifications:
Education: High School Diploma/GED required or equivalent work experience.
Experience: 1-2 years of experience in clerical, transportation, payroll or related experiences.
- Must have excellent computer skills and proficiency in Microsoft Office Suite along with the ability to become proficient in multiple systems.
- Strong ability to multi-task in a fast-paced environment and take direction from multiple operational leaders.
- Excellent written and verbal communication skills required.
- Proven ability to independently process, analyze and report data.
Benefits: Ruan provides benefits which include: Medical, Dental, Vision, Disability, Life, as well as 401k and Paid Time Off.
Skills Required
- High school diploma, GED, or equivalent work experience
- 1-2 years of experience in clerical, transportation, payroll, or related work
- Proficiency in Microsoft Office Suite
- Ability to become proficient in multiple operational systems
- Ability to multitask in a fast-paced environment and take direction from multiple operational leaders
- Excellent written and verbal communication skills
- Ability to independently process, analyze, and report data
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The Company
What We Do
About Ruan Founded in 1932, Ruan is a family-owned transportation company providing Dedicated Contract Transportation, Managed Transportation, Value-added Warehousing, and Brokerage Support Services. With more than 90 years of transportation and logistics experience, Ruan is one of the top 10 privately owned transportation service companies in the country. The company operates in 48 states and has more than 300 locations nationwide.
