Answering incoming phone lines, data input of incoming claims into department claim system, review and respond to incoming department emails, review and distribute of incoming postal mail and other duties as needed amongst the team.
Essential Functions and Responsibilities
% of time
(must total to 100%)
Description of Duty
5%
Receive and handle incoming calls off the department 800#
10%
Handling inquiries on missing/overage items reported
15%
Input manual claims into CMS
45%
Review and respond to incoming emails from customers, agents, etc off the Support/Subro & Trace email boxes
5%
Open, review, sort & distribute incoming department postal mail
5%
Review and approve incoming repair firm invoices
15%
Handle the daily allocation of claim closings and other numerous requests
Qualifications and preferred skills (Qualifications, Skills, Education or Certification Requirements, etc.)
Education/Certification Requirements
- High school diploma or equivalent.
Qualifications and Experience Requirements
- 0-2 years experience
- Pleasant and professional telephone voice, and past experience with multi-line phone system
- Proficient in data entry, and working with sequential filing numbers, all within a team atmosphere
- Have experience in multi-task environment
- Exhibiting good organizational
- Time management skills
- Proficient with Microsoft Office
At Sirva, we are committed to fair and transparent compensation practices. In accordance with applicable state and federal laws, we provide the following salary information for this position:
- Position Title: Administrative Coordinator
- Hourly Range: $15-18/hr USD
- Benefits: Comprehensive benefits package that includes Medical, Dental, Vision, 401(k), FSA/HSA, Employer HSA Match, Life & Disability Insurance, Paid Time Off, Volunteer Time Off, ID Theft Protection Plan and more. Benefits are based on employment status and may not be available for temporary or non full-time employees
Salary ranges may vary based on location, market conditions, and other factors such as experience and qualifications. The final compensation will be determined during the hiring process based on these considerations.
For positions available outside the United States, salaries will take into account local currency and market conditions, which may differ from the USD salary range. If you have any questions about salary or benefits, we encourage you to ask during the hiring process.
- Artificial Intelligence Usage: Artificial intelligence tools may be used to assist with administrative tasks such as notetaking and advanced candidate searches during the recruitment process. All screening, assessment, and hiring decisions are made by human recruiters and hiring managers.
- Vacancy Status: This posting reflects an existing vacancy within our organization.
Sirva Worldwide, Inc. provides HR and mobility professionals with the resources, guidance, and support they need to achieve the best possible relocation for talent, and for the companies that move them. As a leading global relocation management and moving services company, we bring together personalized program solutions, expansive global reach, innovative technology, and an unmatched supply chain to transform businesses of any size and empower talent moving to their next opportunity. From corporate relocation and household goods to home sale and commercial moving and storage, our portfolio of brands (including Sirva, Allied, northAmerican, Global Van Lines, Alliance, and Sirva Mortgage) provide everything needed to move talent and deliver experience.
Sirva is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, military status, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. Sirva also prohibits harassment of applicants and employees based on any of these protected categories.
It is also Sirva's policy to comply with all applicable state and federal laws respecting consideration of unemployment status in making hiring decisions. The Federal EEO Law Poster may be found at http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf.
If you need a reasonable accommodation because of a disability of any part of the employment process, please send an email to Human Resources at [email protected] and let us know the nature of your request and your contact information.
Skills Required
- High school diploma or equivalent
- 0-2 years of experience
- Pleasant and professional telephone voice
- Experience with a multi-line phone system
- Proficiency in data entry
- Experience working with sequential filing numbers
- Ability to work effectively in a team environment
- Experience working in a multitasking environment
- Strong organizational skills
- Time-management skills
- Proficiency with Microsoft Office
What We Do
SIRVA Worldwide is a global relocation and moving services provider serving corporate clients and consumers. It delivers employee relocation programs, household-goods and commercial moving, storage, home-sale and mortgage support, and related mobility services. Operating through a portfolio of brands and a broad international footprint, the company combines personalized program solutions, technology, and supply-chain capabilities to manage relocations of varying size and complexity.
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