Position Type:Classified
Department:LSUAM FA - FPO - SEC - Ops - Customer Service Center (Nico Smith (00068322) (Inherited))
Work Location:0120 Facility Srvcs Central Shop
Pay Grade:Classified Administrative
Job Description:
Facility Services maintains LSU’s buildings, utility systems, and grounds. The Customer Service Center (CSC) serves as the primary point of contact for the campus community, coordinating service requests, supporting the daily operations of Facility Services, and coordinating facility-related support for campus events/normal campus activities. The CSC is staffed seven days a week and plays a critical role in supporting emergency response efforts and LSU’s Emergency Operations Center. This public-facing position requires excellent customer service skills and is responsible for ensuring the accuracy of work order data while providing support during and outside of normal University business hours as needed.
Job Responsibilities:
Work Flow: The position is responsible for assisting the department in administering and managing the FAMIS CMMS system and its various functions insuring the smooth work flow between departments. Ensure accurate daily data input of information into the system. The Representative must be able to scan and electronically attach files containing additional information, such as specifications, diagrams, instructions, etc. to work orders. Ensures correct accounting and billing types on Work Orders within CMMS. -35%
Customer Service: Assist campus community by setting up work orders for crews and researching issues within the system. Training fellow employees to use the CMMS system. Query the CMMS database and generate reports as requested by the Facility Services Administration and Managers. Properly assign work orders to the correct working crew and notify as needed.-25%
Collaboration: Serves as the designated backup Facility Services event coordinator on weekends, providing support for campus events and related operations. Works directly with crews, external customers, the primary events coordinator (Facility Operations Coordinator), and the Assistant Director to support the coordination and execution of campus events. Assists with maintaining the Facility Services event calendar and helps ensure event-related requests, setups, adjustments, and operational needs are addressed during weekends and other times as needed to support uninterrupted event operations.-25%
Effective Communication: Answer calls, help patrons at the front desk, respond to emails, and other duties as assigned.-15%
Additional Information:
MUST BE ABLE TO WORK THE FOLLOWING SHIFTS:
Saturday & Sunday - 6:30AM-10PM
Monday - 11:30AM-10:00PM
Minimum Qualifications:
Two years of experience in administrative services.
EXPERIENCE SUBSTITUTION:
Every 15 semester hours earned from an accredited college or university will be credited as six months of experience.
Louisiana State Civil Service Job Details
http://apps01.civilservice.louisiana.gov/onestopjobinfo/DisplayJobSpec.aspx?JobCode=168060
Additional Job Description:Competencies:Accepting Direction - The ability to accept and follow directions from those higher in the chain of command, Communicating Effectively - The ability to convey information, ideas, and emotions using structured communication methods that promote understanding and engagement, Demonstrating Accountability - The ability to take ownership of actions, behaviors, performance, decisions, and outcomes, Focusing on Customers - The ability to understand and meet the needs, preferences, and experiences of internal and external customers, Following Policies and Procedures - The ability to follow, reinforce, adapt, or develop policies and procedures to maintain compliance with federal and state legal requirements, State Civil Service rules, and organizational policiesSpecial Instructions:Please fully complete the Experience section of the application, listing out job duties and average weekly hours worked.
Please provide three professional references including name, title, phone number and e-mail address. For questions or concerns regarding the status of your application or salary ranges, please contact Nico Smith at [email protected].
Skills Needed:
Preferred Skills:
A permanent or probationary internal employee who is appointed to another position following certification from an open competitive eligible list is considered a new employee in the new position and shall serve a probationary period of six months.
Posting Date:August 10, 2026
Closing Date (Open Until Filled if No Date Specified):August 24, 2026
Additional Position Information:
Background Check - An offer of employment is contingent on a satisfactory pre-employment background check.
Benefits - LSU offers outstanding benefits to eligible employees and their dependents including health, life, dental, and vision insurance; flexible spending accounts; retirement options; various leave options; paid holidays; wellness benefits; tuition exemption for qualified positions; training and development opportunities; employee discounts; and more!
Positions approved to work outside the State of Louisiana shall be employed through Louisiana State University’s partner, nextSource Workforce Solutions, for Employer of Record Services including but not limited to employment, benefits, payroll, and tax compliance. Positions employed through Employer of Record Services will be offered benefits and retirement as applicable through their provider and will not be eligible for State of Louisiana benefits and retirement.
Essential Position (Y/N):Y
LSU is an Equal Opportunity Employer.
All candidates must have valid U.S. work authorization at the time of hire and maintain that valid work authorization throughout employment. Changes in laws, regulations, or government policies may impact the university’s ability to employ individuals in certain positions.
HCM Contact Information:
For questions or concerns related to updating your application with attachments (e.g., resumes, RS:17 documents), date of birth, or reactivating applications, please contact the LSU Human Resources Management Office at 225-578-8200 or email [email protected]. For questions or concerns regarding the status of your application or salary ranges, please contact the department using the information provided in the Special Instructions section of this job posting.
Skills Required
- Two years of experience in administrative services (or education substitution per posting)
- Experience administering or managing FAMIS CMMS or other CMMS and accurate daily data entry
- Ability to scan and electronically attach files and maintain accurate work order documentation
- Ability to set up and assign work orders, query CMMS database, and generate reports
- Excellent customer service and communication skills (answer calls, front desk, email)
- Ability to serve as backup event coordinator and support weekend/event operations
- Must be able to work required shifts (Saturday & Sunday 6:30AM-10:00PM; Monday 11:30AM-10:00PM) and outside normal business hours as needed
- Satisfactory pre-employment background check
- Valid U.S. work authorization at time of hire and maintained throughout employment
- Provide three professional references and fully complete experience section on application (application instruction)
What We Do
LSU is the flagship institution of Louisiana and is one of only 30 universities nationwide holding land-grant, sea-grant and space-grant status. Since 1860, LSU has served its region, the nation, and the world through extensive, multipurpose programs encompassing instruction, research, and public service. The university brings in more than $150 million annually in outside research grants and contracts, a significant factor for the Louisiana economy
