Position Title: Administrative Associate
Reports to: Program Manager, STRIDES Zambia.
Location: Lusaka, Zambia
FHI 360 is a nonprofit human development organization dedicated to improving lives in a long - lasting way by advancing integrated, locally driven solutions. Our staff includes experts in health, public health threats, education, nutrition, environment, economic development, civil society, gender, youth, research, technology, communication, and social marketing - creating a unique mix of capabilities to address today’s interrelated development challenges. FHI 360 serves more than 50 countries including Zambia and all U.S. states and territories. We currently seek applications from qualified candidates to fill the position of Administrative Associate to be based in Lusaka.
The Administrative Associate will provide administrative support to the STRengthening Infectious disease DEtection Systems (STRIDES) Activity in Zambia. This position requires general knowledge of the organizational and departmental policies and procedures, as well as the ability to communicate information involving programs, functions, and services. The Administrative Associate I duties may include preparation of documents and administrative reports, the use of office technology, compiling records, organizing, and maintaining files, posting information, greeting/referring/assisting others, mail distribution, and photocopying.
Additional duties include, but are not limited to, collecting and verifying data, summarizing and reconciling information or, records management, review and, and inventory management.
Accountabilities:- Performs general and routine administrative tasks in support of STRIDES.
- Serves as the primary point of contact for input from internal and external contacts.
- Provides excellent customer services in a friendly, professional demeanor to internal and external clients.
- Takes messages or fields/answers routine and non-routine questions.
- Serves as the "gate keeper" for schedules, determine needs, and handle conflicts in schedules with professionalism.
- Provides administrative support to STRIDES team members for copying, faxing and large- scale mailings.
- Responds to staff requests for administrative support as required.
- Sets up and maintain files, prepares reports, presentations, and graphics, provides employees with office supplies, performs data entry, proofreads, and compiles special reports.Receives and distributes incoming mailing and coordinates outgoing mail, including courier
services, and interoffice mail distribution.
- Schedules meetings and meeting arrangements.
- Assists with the preparation of materials for meetings and conferences.
- Provides meeting support as needed (e.g. scheduling conference rooms, coordinating food, logistics).
- Prepares and maintains documentation, plans, reports, schedules, databases, spread sheets, logs etc. to support functions.
- Performs other duties as assigned.
- Demonstrates basic understanding of program procedures, methods, and practices.Uses established filing and data systems, functions, and/or procedures that require knowledge of the program.
- Uses basic office software programs, information systems, and office equipment to access, input, and verify standard information.
- Communicates information clearly to staff, clients, and/or public about services, processes, and procedures using prescribed or established guidelines.
- Utilizes program specific terminology.
- Gathers readily available information from office records to draft e-mails, memos and other documents.
- Ability to proofread documents for grammar, spelling, punctuation, and basic formatting.
- Ability to gather, recommend, and summarize data for reports, finds solutions to various administrative problems, and prioritizes work.
- Requires attention to detail in composing, typing, and proofing materials, establishing priorities and meeting deadlines.
- Records and documents information accurately.
- Identifies and recognizes problems that have established precedents and limited impact.
- Provides excellent customer services in a friendly, professional demeanor to internal and external clients.
- Detects errors easily and quickly within the immediate work unit resulting in minor disruption or expense to correct.
- Normally receives detailed instructions on all work.
- Close supervision involving detailed instructions and frequent monitoring of work performance.
- Contacts are primarily within immediate work unit.
- High School/GED Diploma or International Equivalent.
- Associate’s degree preferred.
- Typically requires 0 - 3 years of relevant experience.
- Typical office environment.
- Ability to spend long hours looking at computer screen and doing repetitive work on a keyboard.
- Ability to sit and stand for extended periods of time.
- Ability to lift/move up to 5 lbs.
- Personal Computer/Laptop, Microsoft applications (i.e., Office 365, SharePoint, Skype/Zoom/Teams), cell phone/mobile technology, and standard office equipment.
May travel less than 10%
The last day of receiving applications is 2 February 2026.
This job posting summarizes the main duties of the job. It neither prescribes nor restricts the exact tasks that may be assigned to carry out these duties. This document should not be construed in any way to represent a contract of employment. Management reserves the right to review and revise this document at any time.
FHI 360 is an equal opportunity and affirmative action employer whereby we do not engage in practices that discriminate against any person employed or seeking employment based on race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, marital status, physical or mental disability, protected Veteran status, or any other characteristic protected under applicable law.
Our values and commitments to safeguarding: FHI 360 is committed to preventing any type of abuse, exploitation and harassment in our work environments and programs, including sexual abuse, exploitation and harassment. FHI 360 takes steps to safeguard the welfare of everyone who engages with our organization and programs and requires that all personnel, including staff members and volunteers, share this commitment and sign our code of conduct. All offers of employment will be subject to appropriate screening checks, including reference, criminal record and terrorism finance checks. FHI 360 also participates in the Inter-Agency Misconduct Disclosure Scheme (MDS), facilitated by the Steering Committee for Humanitarian Response. In line with the MDS, we will request information from job applicants’ previous employers about any substantiated findings of sexual abuse, exploitation and/or harassment during the applicant’s tenure with previous employers. By applying, job applicants confirm their understanding of these recruitment procedures and consent to these screening checks.
FHI 360 will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws.
FHI 360 will never ask you for your career site username or password, and we will never request money, goods or services during the application, recruitment or employment process. If you have questions or concerns about correspondence from us, please email [email protected].
FHI 360 fosters the strength and health of its workforce through a competitive benefits package, professional development and policies and programs that support a healthy work/life balance. Join our global workforce to make a positive difference for others — and yourself.
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What We Do
FHI 360 is a nonprofit human development organization dedicated to improving lives in lasting ways by advancing integrated, locally driven solutions. Our staff includes experts in education, health, nutrition, economic development, civil society, environment, gender, youth, research and technology – creating a unique mix of capabilities to address today's interrelated development challenges. FHI 360 serves more than 70 countries and all U.S. states and territories.
