University of Memphis

Administrative Associate I

Posted Yesterday

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Memphis, TN, USA

In-Office

Junior

Other

The Role

Provides administrative support for a graduate school, including student communications, SLATE inbox management, scholarship and fellowship administration, website and FAQ maintenance, student worker supervision, office operations, purchasing, scheduling, travel arrangements, and event coordination. The role independently resolves issues, improves processes, supports admissions and recruitment activities, and maintains compliance and award records.

Summary Generated by Built In

Performs a higher level of a variety of complex and administrative duties in an office environment that supports the overall function of the office. Provides administrative support to department, school, or college and may act as the key administrative support person for the unit. May provide oversight of student and temporary employees. Involves the exercise of independent judgment and discretion about matters of significance. Responsibilities

Essential Duties and Responsibilities
Manages graduate school phone/email communications with potential students, applicants, and current students and facilitates resolution of issues. Monitors SLATE inboxes and answers or assigns to relevant staff including troubleshooting issues and providing related follow-through. Maintains, updates, and creates SLATE snippets to be used in email correspondence with students. Trains and supervises student workers. Monitors call rates, identifies process improvements, works collaboratively with admissions and recruitment staff. (35%)

Manages the administration and dissemination of the scholarship/fellowship/awards. Distributes calls for nominations, collects/processes applications/nominations, schedules review committee meetings, prepares materials for review committee, maintains data on award distribution for reporting purposes, fields questions about eligibility, and ensures compliance with eligibility requirements. Answers questions from departments and students regarding eligibility, deadlines, and application/nomination process.Maintains and manages webpages associated with graduate school fellowships and awards. Develops and maintains student FAQs as well as graduate program directory on the graduate school website.Prepares information for the UofM Honors Assembly and assists in the ceremony. (30%)

Supervises the day-to-day activities of the graduate school, maintains key inventory, orders office supplies, submits work orders, purchase orders, and IT helpdesk tickets, purchases computer equipment. Keeps graduate school staff abreast of HR policies, schedules meetings, makes travel arrangements. Assists in coordinating and organizing the Student Research Forum (spring semester) and Graduate Recruitment Fair (fall semester) as well as other graduate school special events including the Weil Fellow workshops. (30%)

Other duties as assigned (5%)

Qualifications

Bachelor’s Degree and a minimum of two (2) years of appropriate experience. Relevant experience may substitute for required education.

Applicants must be authorized to work in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Skills Required

Bachelor's degree
Minimum of two years of appropriate experience
Authorization to work in the United States

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The Company

What We Do

The University of Memphis is a public research university in Memphis, Tennessee, committed to academic excellence and community engagement. Driven by a philosophy of 'doing,' the institution leverages a diverse workforce of faculty and staff to foster a dynamic learning environment. The university provides a comprehensive range of educational opportunities and maintains a strong commitment to equal employment and institutional equity.