Job Summary
The Administrative Assistant supports and assists general office activities and projects with administrative tasks. Provides customer service support. Under moderate supervision, work may involve contact with homeowners and board members.
Duties include but are not limited to:
- Organizes and prepares correspondence relating to association business.
- Receives and responds to incoming calls from homeowners, Board members and vendors. Follow through on various requests.
- Reviews invoices for completeness/accuracy of charges and prepare payable vouchers for
manager’s approval if not completed by Telephone Operator. - Processes and distributes incoming and outgoing mail for the office and Associations.
- Prepares and assists community managers with monthly board packages and in house mailings.
- Updates homeowner and association information in C3 and shared files.
- Relieves concierge/telephone operators on an as needed basis.
- Keeps work spaces organized and maintained. Alerts Office Manager of low supplies and assists
in supply stocking and distribution. - Processes print jobs, scanning and faxing as general office support when needed.
- Files association documents for Community Managers. Arranges for delivery and pick up of
documents from storage when necessary. - The preceding functions have been provided as examples of the types of work performed by
employees assigned to this job classification. Management reserves the right to add, modify,
change or rescind the work of different assignment positions. - Other duties as assigned.
- Knowledge of general office equipment (copier, fax, phone systems, etc.).
- Knowledge of conflict resolution techniques at a proficient level.
- Professional communication skills (phone, interpersonal, written, verbal, etc.).
- Professional customer service skills.
- Self-motivated, proactive, detail oriented and a team player.
- Time management and time critical prioritization skills.
- Bilingual preferred (English/Spanish fluent)
Education and Experience
- High School diploma or GED Required
- Associates Degree Preferred
- 0 -- 3 years of directly related or closely related experience
Skills Required
- High School diploma or GED
- Associates Degree
- 0-3 years of directly related or closely related experience
- Bilingual English/Spanish
- Knowledge of general office equipment (copier, fax, phone systems)
- Knowledge of conflict resolution techniques
- Professional communication skills (phone, interpersonal, written, verbal)
- Professional customer service skills
- Self-motivated, proactive, detail oriented and a team player
- Time management and time critical prioritization skills
What We Do
With more than 200 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 10,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.
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