Charger Logistics is a world class asset-based carrier. We specialize in delivering our assets, on time and on budget. With the diverse fleet of equipment, we can handle a range of freight, including dedicated loads, specialized hauls, temperature-controlled goods and HAZMAT cargo.
Charger logistics invests time and support into its employees to provide them with the room to learn and grow their expertise and work their way up. We are entrepreneurial-minded organization that welcomes and support individual idea and strategies. We are looking for an organized and motivated individual to join our dynamic team as an Administrative Assistant for our Brampton, ON office. Your primary role will be to assist us with maintaining files and paperwork and responding to customer inquiries in a professional and timely manner. The position is based out of our maintenance department in Indianapolis.
Responsibilities:
- Respond to customer requests & queries via phone and email in a professional and timely manner.
- Prepare service orders and document customer complaints, vehicle information, and requested services.
- Explain recommended repairs, maintenance procedures, and estimated service costs to customers.
- Provide cost estimates and obtain customer authorization before proceeding with repairs or maintenance.
- Coordinate with automotive technicians and mechanics to diagnose vehicle issues and determine the required repairs.
- Communicate repair progress, service delays, and additional repair recommendations to customers.
- Review inspection findings and repair recommendations with customers and obtain approval for additional work.
- Schedule service appointments and coordinate vehicle servicing to ensure timely completion.
- Maintain accurate records, service histories, repair orders, and related documentation.
- Monitor repair orders and follow up with technicians to ensure work is completed according to established quality standards.
- Coordinating with other departments to make sure all paper work is thoroughly managed.
- Other ad-hoc duties
Requirements
- Previous administrative logistics and service / shop experience is an asset
- Knowledge of equipment financing (in particular transportation equipment), would be considered an asset
- Strong computer skills, particularly with Microsoft Office, with the ability to learn new software quickly.
- Good time-management with an ability to prioritize and multi-task.
- Strong written and verbal communication skills
Benefits
- Competitive Salary
- Healthcare Benefit Package
- Career Growth
Skills Required
- Previous administrative logistics and service or shop experience
- Knowledge of transportation equipment financing
- Strong computer skills, particularly with Microsoft Office, and ability to learn new software quickly
- Strong time-management, prioritization, and multitasking skills
- Strong written and verbal communication skills
What We Do
Charger Logistics' strives to offer the best client focused logistics solution. We start with flexibility. By offering various safe and efficient solutions for all product sizes, weights and sensitivities our limits are minimal. Additionally, our network, various locations throughout North America and fleet size allow us to offer our clients what they need every time. Charger Logistics was founded in the early 2000's and has grown by leaps and bounds since then. From owning a single truck to owning a fleet of over eight-hundred trucks, two-thousand trailers including reefers, dry vans, chassis, flat beds, step decks and more! A lot has changed however, our commitment to our clients will never change.
