Background:
The Administrative Specialist will be expected to provide consistent front desk coverage and cultivate a positive working environment within the CEC’s main storefront location. The incumbent will also work alongside the First Call team and CEC staff, helping to triage customers and provide seamless customer experiences to Members of Congress, Committees, Leadership and Congressional staff.
Required Qualifications:
- Must be a U.S. Citizen
- Must be eligible for a government clearance
- Associate degree or certification from an accredited business school, technical school, junior college, or university
- 3+ years of experience providing administrative support, including triaging and coordinating work requests and activities, scheduling meetings and events, and managing records
- Experience using various automated office systems and software programs, including record management systems
- Experience in coordination; ability to manage schedules and triage tasks
- Experience in developing reports
- Bachelor’s degree
- Ability to understand general management theories, concepts, and principles
- Knowledge of and ability to establish and maintain administrative and quality assurance processes
- Ability to review, understand, and retain knowledge of House Rules, Committee and CAO policies and procedures, as well as specific Business Unit and Department practices and procedures.
- Ability to analyze problems and recommend appropriate solutions/changes
- Ability to establish effective working relationships with senior staff and other high-ranking officials
- Ability to handle sensitive and confidential matters with tact, as well as the ability to exercise judgment and discretion.
- Prepares sensitive and confidential reports, memoranda, correspondence, and technical documentation
- Notifies and keeps management informed of all relevant workplace issues and initiatives, specific work activities, and policy, procedural, and process initiatives or changes
- Provides general assistance and recommendations and receives adequate instruction, feedback, and guidance from senior Business Unit management regarding sensitive and confidential issues
- Maintains weekly and monthly calendar for assigned area, as well as daily schedules as required
- Schedules appointments, meetings, conferences, and teleconferences as requested
- Receives and provides assistance to customers and office visitors in a courteous, polite, and professional manner; plans and facilitates appropriate professional protocols as required
- Handles incoming calls; answers general/routine inquiries, tracks, forwards, schedules and/or takes messages as appropriate, and ensures that adequate phone coverage is maintained during official business hours
- Routes and tracks correspondence and technical inquiries to appropriate CAO and/or other House offices
- Handles customer requests and information with discretion; disseminates information appropriately when triaging/managing customer requests
- Provides coordination and timely completion of input/data for the CAO Semi-Annual Report as assigned
- Maintains managerial level personnel records for all assigned staff and appropriate general record management system(s) as required
- Ensures the accurate and timely maintenance of attendance and leave records for all assigned staff
Skills Required
- U.S. citizenship
- Eligibility for a government security clearance
- Associate degree or certification from an accredited business, technical, junior college, or university program
- 3+ years of administrative support experience, including triaging and coordinating work requests, scheduling meetings and events, and managing records
- Experience using automated office systems, software programs, and record management systems
- Experience coordinating schedules and triaging tasks
- Experience developing reports
- Bachelor's degree
What We Do
Today’s government agencies must continually evolve to keep pace with the dynamic and rapidly changing technology landscape. To ensure continual innovation and improvement, these agencies must be able to anticipate all future needs while embracing technological advancements. At KeenLogic, we create value through differentiation, innovation, and technology to drive high-quality enterprise IT services such as help desk as a service — for government customers. We combine the latest states of “what is” with an unrealized yet needed version of “what could be.” KeenLogic operates two distinct lines of business: (1) Enterprise IT Services (Helpdesk/Service Desk) (2) Network/Internet Services (Fixed-Wireless Microwave Broadband) We have a 10-year track record of high-quality performance and service delivery and a reputation for taking exceptional care of our team. The company is well funded and capitalized to support new project ramp-up and overhead costs, has a highly experienced executive and management team, and a board of directors with over 20 years of management and operations experience. We aim to provide the highest standard of customer service to government agencies by leveraging a corporate foundation that is built on CMMI Level III business processes, leadership, and financial strength. Key attributes: • 10-year history of providing quality, customer-focused IT solutions • Excellent past performance and track record • 95% employee retention rate • Small business agility with large business resources • Secret facility clearance • Well capitalized for project ramp-up • KeenLogic is a reputed enterprise IT services and help desk solutions provider that answers today’s problems while anticipating the needs of tomorrow.
