Administrative Assistant – Better Living Senior Living
About Better Living
At Better Living, our mission is simple and deeply meaningful: to love generously, serve passionately, and elevate every moment. Every interaction—whether with residents, families, or fellow team members—is rooted in compassion, connection, and people‑first values. When you join Better Living, you become part of a purpose‑driven community committed to making each day brighter for those we serve.
Position Summary
The Administrative Assistant plays a vital role in supporting daily operations within our Assisted Living and Memory Care communities. This position ensures smooth, organized, and welcoming front‑office functioning while providing exceptional service to residents, families, team members, and visitors. The Administrative Assistant is often the first point of contact—setting the tone for warmth, professionalism, and hospitality.
Key Responsibilities
Front Office & Customer Service
- Greet residents, families, visitors, and vendors with warmth, professionalism, and genuine hospitality.
- Answer and direct phone calls promptly and courteously.
- Maintain a clean, organized, and welcoming reception area.
- Support community tours by preparing materials and offering a friendly, knowledgeable presence.
Administrative & Operational Support
- Assist the Executive Director and department leaders with scheduling, communication, and general administrative tasks.
- Prepare, organize, and maintain community documents, reports, and resident files in accordance with regulatory standards.
- Support onboarding processes by preparing new‑hire packets, updating staff rosters, and coordinating training materials.
- Manage incoming and outgoing mail, deliveries, and correspondence.
- Assist with invoice processing, vendor coordination, and basic bookkeeping tasks as assigned.
- Filing and uploading documents in a timely manner
- Maintaining employee records in accordance with company policies and regulatory requirements, including audits, ensuring confidentiality and accuracy
- Onboarding of new employees including running background checks, assist with payroll by tracking timekeeping, PTO records and assist with all required documentation.
Resident & Family Support
- Provide helpful information, updates, and assistance to residents and families with kindness and clarity.
- Support Life Enrichment, Culinary, and Care teams by preparing sign‑in sheets, calendars, menus, and communication materials.
- Assist with event coordination, including invitations, flyers, RSVPs, and day‑of logistics.
- Assist with new resident move in and move out procedures
- All other duties as assigned
Communication & Culture
- Uphold Better Living’s values in every interaction—modeling respect, empathy, and teamwork.
- Support internal communication by helping draft memos, announcements, and community updates.
- Maintain confidentiality and professionalism at all times.
Qualifications
- Previous administrative or customer service experience preferred, ideally in senior living, healthcare, hospitality, or a similar service‑focused environment.
- Strong organizational skills with the ability to manage multiple tasks and priorities.
- Excellent verbal and written communication skills.
- Proficiency with Microsoft Office and comfort learning new software systems.
- Warm, friendly, and patient demeanor with a genuine desire to serve seniors and families.
- High level of professionalism, reliability, and attention to detail.
What You Bring
- A heart for service and a commitment to elevating every moment for residents and families.
- A collaborative spirit—ready to support your team and contribute to a positive, joyful community culture.
- A steady, organized presence that helps the community run smoothly each day.
Join Our Team
At Better Living, you’re not just taking a job—you’re joining a community built on compassion, connection, and purpose. If you’re ready to make a meaningful difference and support a team that loves generously and serves passionately, we’d love to meet you.
Skills Required
- Previous administrative or customer service experience (ideally senior living, healthcare, hospitality)
- Strong organizational skills and ability to manage multiple tasks and priorities
- Excellent verbal and written communication skills
- Proficiency with Microsoft Office
- Comfort learning new software systems
- Warm, friendly, patient demeanor and commitment to serving seniors
- High level of professionalism, reliability, and attention to detail
- Experience maintaining confidential employee and resident records in compliance with regulations
- Basic bookkeeping and invoice processing experience
- Experience supporting onboarding processes, background checks, and timekeeping/payroll tracking
What We Do
Better Living is a Midwest-based senior living management organization providing assisted living, memory care, and independent living communities across Iowa, Illinois, and Wisconsin. The company partners with senior living communities to create environments that feel like home, utilizing compassionate leadership and hands-on support. Their mission is to love generously, serve passionately, and elevate every moment for residents, families, and team members.
