EXL

Administrative Assistant

Posted 6 Days Ago

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Gurugram, Haryana, IND

Hybrid

Entry level

Information Technology • Database • Consulting

The Role

Research and resolve ADMs for the US market by performing root-cause analysis. Analyze GDS displays, interpret PNRs and fare rules, and follow up with GDS providers and airlines to clear ADM disputes. Apply end-to-end travel process knowledge and manage multiple tasks independently.

Summary Generated by Built In

The Candidate will be required to research & resolve ADM received for US Market. Should have good understanding of Travel Business in order to do root cause analysis of the ADM's
The candidate should have good knowledge of various GDS displays and must be able to analyze and interpret PNR and Fare Rules
Candidate will be required to follow-up with GDS & Airlines to clear pending ADM dispute
E2E Travel Process knowledge
Self Starter with ability to multitask

Responsibilities

The Candidate will be required to research & resolve ADM received for US Market. Should have good understanding of Travel Business in order to do root cause analysis of the ADM's
The candidate should have good knowledge of various GDS displays and must be able to analyze and interpret PNR and Fare Rules
Candidate will be required to follow-up with GDS & Airlines to clear pending ADM dispute
E2E Travel Process knowledge
Self Starter with ability to multitask

Qualifications

The Candidate will be required to research & resolve ADM received for US Market. Should have good understanding of Travel Business in order to do root cause analysis of the ADM's
The candidate should have good knowledge of various GDS displays and must be able to analyze and interpret PNR and Fare Rules
Candidate will be required to follow-up with GDS & Airlines to clear pending ADM dispute
E2E Travel Process knowledge
Self Starter with ability to multitask

About Us

EXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 54,000 employees spanning six continents. For more information, visit www.exlservice.com.

EXL never requires or asks for fees/payments or credit card or bank details during any phase of the recruitment or hiring process and has not authorized any agencies or partners to collect any fee or payment from prospective candidates. EXL will only extend a job offer after a candidate has gone through a formal interview process with members of EXL’s Human Resources team, as well as our hiring managers.

About the TeamEXL is the indispensable partner for leading businesses in data-led industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a unique combination of data, advanced analytics, digital technology and industry expertise to help our clients turn data into insights, streamline operations, improve customer experience, and transform their business. Our partnerships with clients are built on a foundation of collaboration – and we’ve been chosen as a partner by nine of the top ten leading US insurance companies, nine of the top 20 global banks, and six of the top ten US health care payers. We function as one team to make your goals our goals, whether that’s unlocking the value of generative AI or embedding analytics into workflows that reduce risk or power your growth. Clients choose EXL as their transformation partner for many reasons. Our geographic diversity make talent all over the world instantly accessible. Digital accelerators enable unmatched speed-to-value, letting you realize results fast. It’s our people that truly set us apart, though, including the 1,500 data scientists we have dedicated to our generative AI practice. And our more than twenty years of experience in delivering business services, garnering stellar client references, and maintaining a solid balance sheet are reassuring to our C-suite clients. Find out for yourself why clients, employees, and analysts think we’re some of the best in the business. Contact us to see how we can help you achieve your goals.

Skills Required

Research and resolve ADMs for the US market
Good understanding of the travel business to perform root cause analysis of ADMs
Knowledge of various GDS displays
Ability to analyze and interpret PNR and fare rules
Follow-up with GDS and airlines to clear pending ADM disputes
End-to-end travel process knowledge
Self-starter with ability to multitask

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The Company

HQ: New York, NY

30,246 Employees

Year Founded: 1999

What We Do

Choosing a digital partner is about more than capabilities — it’s about collaboration and character. Unrealistic overhauls and off-the-shelf products ignore what matters most — your unique needs, culture, goals, and your legacy data and technology environments. At EXL, our collaboration is built on ongoing listening and learning to adapt our methodologies. We’re your business evolution partner—tailoring solutions that make the most of data to make better business decisions and drive more intelligence into your increasingly digital operations. Whether your goals are scaling the use of AI and digital, redesign operating models, or driving better and faster decisions, we’re here to partner with you to help you gain—and maintain—competitive advantage with efficient, sustainable models at scale. Our expertise in transformation, data science, and change management helps make your business more efficient and effective, improve customer relationships and enhance revenue growth. Instead of focusing on multi-year, resource- and time-intensive platform designs or migrations, we look deeper at your entire value chain to integrate strategies with impact. We use our specialization in analytics, digital interventions, and operations management—alongside deep industry expertise — to deliver solutions that help you outperform the competition. At EXL, it’s all about outcomes—your outcomes—and delivering success on your terms. Share your goals with us and together, we’ll optimize how you leverage data to drive your business forward. For more information, visit www.exlservice.com.