Administrative Assistant- FBC

Posted Yesterday
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28659, North Wilkesboro, NC, USA
In-Office
16-18 Hourly
Entry level
Other • Social Impact
The Role
Provide administrative and front‑center support for a behavioral health center: schedule appointments, prepare and file records, enter consumer data, answer phones, assist clients with benefits/fees, and ensure compliance with HIPAA, Medicaid/Medicare, and agency policies.
Summary Generated by Built In

This position is for 12 hour shifts, days and nights available. Night and weekend shifts include higher pay with shift differential. 

Company Mission/ statement:

Our mission is to inspire and empower people to seek and maintain recovery and health. Daymark Recovery Services, Inc. is a mission driven, comprehensive community provider of culturally sensitive mental health and substance abuse services.

Comprehensive Benefits Package:

  • Medical, Dental and Vision Insurance
  • Health Spending Account
  • Company-Paid Life Insurance
  • Short Term Disability
  • 401(k)
  • Paid Holidays
  • Paid Vacation and Sick Leave
  • Employee Assistant Program
  • Referral Bonus Opportunities
  • Extensive Internal Training Program

Pay Scale: $16-$17.50hr.

Summary: 

Provides administrative and center support and customer service functions to the service site, including but not limited to scheduling, filing, documentation, client services, research and billing. Requires strict compliance with professional, legal and confidentiality standards.

Essential Duties and Responsibilities:

  • Ensures strict compliance with all professional standards, Medicaid and Medicare regulations, filing, tickets/documentation is completed, and agency policies and procedures, HIPAA Compliance
  • Schedules appointments, prepares records for the daily appointments
  • Keys in important consumer data to schedule appointments, inquire about benefits and for reimbursement purposes
  • May file, release and copy protected healthcare information
  • Answers phone calls, transfers to the appropriate parties, is courteous to the public, assists consumers with fee setting, benefit information, scheduling, sharing of other resources.

Special Attributes:  Must possess a good attitude, work well with others, have a strong commitment to patient care, understand office flow, understand budgeting and have knowledge of Mental Health, Social Work or Health Care Fields.

Supervisory Responsibilities:  May be asked to periodically oversee staff or lead by the Practice Manager.

Education and/or Experience: Must possess at least a High School Diploma. Office experience in the healthcare field preferred.

Skills Required

  • High School Diploma
  • Ability to work 12-hour shifts including days, nights, and weekends
  • Knowledge of HIPAA, Medicaid and Medicare regulations and confidentiality standards
  • Knowledge of Mental Health, Social Work, or Healthcare fields
  • Strong interpersonal skills, positive attitude, and commitment to patient care
  • Office experience in the healthcare field
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The Company
750 Employees

What We Do

Daymark Recovery Services is a private non-profit organization that provides a comprehensive range of outpatient, psychiatric, and residential services for the treatment of mental illness, substance use disorders, and developmental disabilities. Their mission is to inspire and empower people to seek and maintain recovery and health through evidence-based approaches, tailoring services to individual needs to increase effectiveness.

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