Company Mission/ statement:
Our mission is to inspire and empower people to seek and maintain recovery and health. Daymark Recovery Services, Inc. is a mission driven, comprehensive community provider of culturally sensitive mental health and substance abuse services.
Comprehensive Benefits Package:
- Medical, Dental and Vision Insurance
- Health Spending Account
- Company-Paid Life Insurance
- Short Term Disability
- 401(k)
- Paid Holidays
- Paid Vacation and Sick Leave
- Employee Assistant Program
- Referral Bonus Opportunities
- Extensive Internal Training Program
Pay Scale: $16-$17.50hr.
Summary:
Provides administrative and center support and customer service functions to the service site, including but not limited to scheduling, filing, documentation, client services, research and billing. Requires strict compliance with professional, legal and confidentiality standards. FBC is a 24-hour Residential Service, open 365 days a year. Position may be full-time, part-time or, PRN (on-call as needed) based on facility needs.
Essential Duties and Responsibilities:
- Ensures strict compliance with all professional standards, Medicaid and Medicare regulations, filing, tickets/documentation is completed, and agency policies and procedures, HIPAA Compliance
- Schedules appointments, prepares records for the daily appointments
- Keys in important consumer data to schedule appointments, inquire about benefits and for reimbursement purposes
- May file, release and copy protected healthcare information
- Answers phone calls, transfers to the appropriate parties, is courteous to the public, assists consumers with fee setting, benefit information, scheduling, sharing of other resources.
Supervisory Responsibilities: May be asked to periodically oversee staff or lead by the Practice Manager.
Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- Highly motivated and resilient professional
- Demonstrated leadership and supervisory experience
- Some knowledge of or willing to learn clinical practice models
- Demonstrated ability to understand economic, business and operational factors
- Strong critical-thinking/problem-solving skills
- Proven conflict management/resolution skills
- High professional ethics and standards
- Strong team player and team building skills; ability to collaborate with all levels and areas
- Strong presentation skills
- Ability to effectively and positively influence and persuade
Education and/or Experience: Must possess at least a High School Diploma. Office experience in the healthcare field preferred.
Skills Required
- High School Diploma
- Office experience in the healthcare field
- Demonstrated leadership and supervisory experience
- Knowledge of or willingness to learn clinical practice models
- Understanding of economic, business and operational factors
- Strong critical-thinking and problem-solving skills
- Proven conflict management and resolution skills
- High professional ethics and standards (HIPAA compliance)
- Strong teamwork and team-building skills; ability to collaborate at all levels
- Strong presentation skills
- Ability to effectively and positively influence and persuade
What We Do
Daymark Recovery Services is a private non-profit organization that provides a comprehensive range of outpatient, psychiatric, and residential services for the treatment of mental illness, substance use disorders, and developmental disabilities. Their mission is to inspire and empower people to seek and maintain recovery and health through evidence-based approaches, tailoring services to individual needs to increase effectiveness.
