At FutureCare our Administrative Assistants are solid contributors to the daily operation of our Dialysis team. They are skilled in handling clerical and administrative tasks, can multitask, and manage their time effectively. Reporting to the Dialysis Nurse Manager, the ideal candidate we seek will promote an organized and positive culture while focusing on delivering the highest standards of excellence in service.
Proud to be the only healthcare company in Baltimore to be named a “Top Workplace” for 14 years in a row and recognized in US Newsweek as “Best Nursing Homes”, FutureCare stands out as a leader in managing health care across a continuum of care. We are known for recognizing hard work and dedication and reward our team members for their compassion and care. We also offer a Competitive Salary, Excellent Benefits Package, Flex/Advance Pay, Paid Time Off, Tuition Reimbursement, Career Growth Ladder, Employee Referral Bonus Program, Employee Assistance, and matching 401K Plan.
Salary Disclosure Statement
The salary mentioned above reflects the potential base pay range for this role. Bonuses or other incentives (if applicable) are offered separately and paid pursuant to the relevant program schedule. All employment offers will consider such factors as overall experience, job-related qualifications, location, certifications/training, etc.
Responsibilities- Answer all incoming calls in a courteous manner, identifying self and Dialysis center
- Greet visitors and maintain the visitor's sign in log
- Order supplies and assists in preparing monthly inventory supplies
- Assist with sorting mail and the monthly mailing of resident invoices
- Process facility billing statements
- Package and ship out brochures, materials & supplies when needed
- Perform clerical tasks as identified including letters, reports, forms, and other correspondence
- Prepare patient charts and obtains consent for all new admissions
- Abide by the standards identified in FutureCare’s Statement of Corporate Ethics and the Corporate Compliance
- High School Diploma or equivalent
- Proficient with Microsoft Office (Word, Excel, PowerPoint)
- Previous clerical and customer service experience
- Excellent phone etiquette
- Strong written and verbal communication skills
- Good organizational/prioritization skills
- Ability to handle multiple tasks simultaneously
- Ability to use discretion in handling confidential information
- Ability to interact with others in a considerate, helpful, courteous manner
- Demonstrate effective interpersonal communication with all facility staff, residents and visiting family members
- Must be professional and present neat appearance in appropriate dress and identification at all times
Equal Opportunity Employer
FutureCare has a longstanding policy of providing a work environment that respects the dignity and worth of each individual and is free from all forms of employment discrimination, including harassment, because of race, color, sex, gender, pregnancy, age, religion, national origin, citizenship, marital status, sexual orientation, gender identity, gender expression, physical or mental disability, military or veteran status, or any other characteristic protected by law. We actively promote equality of opportunity for all and welcome all applications.
Skills Required
- High school diploma or equivalent
- Proficiency with Microsoft Office, including Word, Excel, and PowerPoint
- Previous clerical and customer service experience
- Excellent phone etiquette
- Strong written and verbal communication skills
- Strong organizational and prioritization skills
- Ability to handle multiple tasks simultaneously
- Ability to use discretion when handling confidential information
- Ability to interact considerately, helpfully, and courteously with others
- Effective interpersonal communication with facility staff, residents, and visiting family members
- Professional demeanor and neat appearance with appropriate dress and identification
What We Do
FutureCare is a family-owned healthcare provider operating rehabilitation and skilled nursing centers across the Baltimore/Washington area. Its mission is to deliver clinical care in a warm, respectful environment, offering comprehensive rehabilitation, long-term and complex care, skilled nursing, pulmonary and ventilator management, cardiac and orthopedic rehabilitation, dialysis, and other post-acute services that help patients recover and return to greater independence and wellness.
