BlueCrest est à la recherche d’une Administratrice principale – Services à la clientèle et services partagés afin de soutenir ses opérations au Canada et aux États-Unis.
La personne sélectionnée jouera un rôle clé dans la coordination administrative, la gestion des contrats, le soutien aux ventes et le service à la clientèle. Elle travaillera avec plusieurs intervenants internes et externes afin d’assurer l’excellence opérationnelle et le maintien de relations d’affaires de qualité.
BlueCrest is seeking a Senior Administrator – Customer Service and Shared Services to support its operations in Canada and the United States.
The successful candidate will play a key role in administrative coordination, contract management, service support, and customer service. They will work closely with various internal and external stakeholders to ensure operational excellence and maintain strong business relationships.
Responsabilités principales
- Assurer la gestion et le suivi des contrats clients pour le Canada et les États-Unis.
- Coordonner la facturation des fournisseurs tiers
- Effectuer la facturation service et assurer le suivi des dossiers administratifs.
- Préparer, analyser et produire les rapports mensuels.
- Gérer les acquisitions et les achats locaux selon les procédures de l’entreprise.
- Fournir un soutien administratif à l’équipe de service.
- Assurer le suivi des demandes clients et maintenir un haut niveau de satisfaction de la clientèle.
- Communiquer efficacement avec les clients et partenaires en français et en anglais.
- Maintenir à jour les dossiers, bases de données et documents administratifs.
- Collaborer avec les différentes équipes afin d'assurer la fluidité des opérations.
- Participer à l’amélioration continue des processus administratifs et du service à la clientèle.
Profil recherché
Qualifications et expérience
- Expérience significative dans un rôle administratif de niveau intermédiaire ou supérieur.
- Solide expérience en gestion et suivi de contrats.
- Expérience en facturation et en administration.
- Expérience dans la préparation et la présentation de rapports de gestion.
- Connaissance des processus d’approvisionnement et des acquisitions locales.
- Excellentes compétences organisationnelles et souci du détail.
- Capacité à gérer plusieurs priorités simultanément dans un environnement dynamique.
Compétences requises
- Bilinguisme essentiel (français et anglais), tant à l’oral qu’à l’écrit.
- Excellentes habiletés de communication et de service à la clientèle.
- Maîtrise avancée de Microsoft Excel.
- Très bonne connaissance de Microsoft PowerPoint et de la suite Microsoft Office.
- Connaissance de Microsoft Dynamics 365 (D365) considérée comme un atout important.
- Capacité à travailler de façon autonome dans un environnement de télétravail.
Ce que BlueCrest offre
- Salaire concurrentiel entre 35 $/h et 38 $/h selon l’expérience.
- Télétravail à 100 %.
- Horaire stable de jour, du lundi au vendredi.
- Trois (3) semaines de vacances annuelles.
- Régime d’assurance médicale et dentaire complet.
- Couverture individuelle ou familiale payée à 100 % par l’entreprise.
- Environnement de travail collaboratif et axé sur l’excellence du service.
- Possibilités de développement professionnel au sein d’une organisation internationale.
Si vous êtes une personne organisée, orientée vers le service à la clientèle et possédant une solide expérience administrative, nous vous invitons à soumettre votre candidature afin de joindre l’équipe BlueCrest.
Key Responsibilities
- Manage and oversee customer contracts for both Canada and the United States.
- Coordinate billing for third party vendors
- Process service billing and maintain administrative records.
- Prepare, analyze, and generate monthly reports.
- Manage local procurement and purchasing activities in accordance with company procedures.
- Provide administrative support to the service team.
- Follow up on customer requests and maintain a high level of customer satisfaction.
- Communicate effectively with customers and partners in both French and English.
- Maintain accurate and up-to-date records, databases, and administrative documentation.
- Collaborate with various teams to ensure smooth business operations.
- Participate in the continuous improvement of administrative processes and customer service practices.
Qualifications and Experience
- Significant experience in an intermediate- or senior-level administrative role.
- Strong experience in contract management and administration.
- Experience with billing and general administrative functions.
- Experience preparing and presenting management reports.
- Knowledge of procurement processes and local purchasing activities.
- Excellent organizational skills and strong attention to detail.
- Ability to manage multiple priorities simultaneously in a fast-paced environment.
Required Skills
- Bilingualism required (French and English), both written and spoken.
- Excellent communication and customer service skills.
- Advanced proficiency in Microsoft Excel.
- Strong knowledge of Microsoft PowerPoint and the Microsoft Office Suite.
- Experience with Microsoft Dynamics 365 (D365) is considered a significant asset.
- Ability to work independently in a remote work environment.
What BlueCrest Offers
- Competitive salary ranging from $35 to $38 per hour, based on experience.
- 100% remote work environment.
- Stable daytime schedule, Monday through Friday.
- Three (3) weeks of annual vacation.
- Comprehensive medical and dental benefits plan.
- Individual or family coverage fully paid by the company.
- Collaborative work environment focused on service excellence.
- Professional development opportunities within an international organization.
If you are an organized, customer-focused professional with strong administrative experience, we encourage you to apply and join the BlueCrest team.
Preferred Qualifications
Required Skills
- Bilingualism required (French and English), both written and spoken.
- Excellent communication and customer service skills.
- Advanced proficiency in Microsoft Excel.
- Strong knowledge of Microsoft PowerPoint and the Microsoft Office Suite.
- Experience with Microsoft Dynamics 365 (D365) is considered a significant asset.
- Ability to work independently in a remote work environment.
Skills Required
- Significant experience in an intermediate- or senior-level administrative role.
- Strong experience in contract management and administration.
- Experience with billing and general administrative functions.
- Experience preparing and presenting management reports.
- Knowledge of procurement processes and local purchasing activities.
- Excellent organizational skills and strong attention to detail.
- Ability to manage multiple priorities simultaneously in a fast-paced environment.
- Bilingualism in French and English, both written and spoken.
- Excellent communication and customer service skills.
- Advanced proficiency in Microsoft Excel.
- Strong knowledge of Microsoft PowerPoint and the Microsoft Office Suite.
- Ability to work independently in a remote work environment.
- Experience with Microsoft Dynamics 365 (D365).
What We Do
BlueCrest provides comprehensive data-through-delivery technology solutions, changing how business is done within the postal and parcel industry, and eCommerce. Building upon its long history of innovation and deep industry knowledge, BlueCrest partners with its worldwide client base delivering efficient results and continuous service excellence. Through both internal development and acquisition, including BCC Software, BlueCrest provides best-in-class solutions which include production-level inkjet printers, inserters, sorters, parcel automation, postal optimization, and productivity improvement software. All of this is supported by a global service organization to include professional services. Headquartered in Danbury, Connecticut the company employs over 1,600 people worldwide and has a rich culture of innovation, collaboration, accountability, resourcefulness, and enthusiasm. Visit www.bluecrestinc.com to find out more.
