The Administrative Assistant provides administrative support to the ACT Team(s) as assigned. This may include filing, scheduling, tracking deadlines, and interfacing with members and providers.
ESSENTIAL DUTIES & RESPONSIBILITIES
- Assists the Program Director, Team Leaders, Office Manager and/or designated supervisor with the day‐to‐day administrative operations of the team.
- Attends team meetings.
- Provides clerical support to the program staff as directed, such as making updates in Smart Care, answering phone calls, filing, creating member budgets, and tracking deadlines
- Creates systems in conjunction with the Team Leader to manage team logistics and important to dos
- Provides accurate and timely information to supervisors on all topics and issues related to the operations of the team.
- Schedules member appointments as needed and interfaces with the pharmacy
- Completes assigned paperwork and reporting in a timely manner
- Completes tasks related to the care coordination needs of the members in support of the team.
- Maintains respect and a trauma informed perspective in all interactions with members and communications about members with other providers.
- Other duties as assigned.
- Schedule: 24 hours per week, flexible to schedule within Monday - Friday 8:30am-5:00pm timeframe
MARGINAL DUTIES & RESPONSIBILITIES
- May be required to maintain confidential files including electronic records according to agency policy. All Thresholds records are to be maintained in such a fashion as to prevent unauthorized access as well as to reasonably protect them from fire, water damage or other hazards. Electronic records will be backed-up in accord with agency guidelines.
- May be required to coordinate and negotiate inter-departmental activities or requests such as grant proposal preparation, internal and external audits, conference room scheduling, etc.
- May be required to provide back-up to the receptionist.
- May be required to sort, coordinate and distribute in-coming inter-departmental mail, faxes, and external mail (e.g., FedEx, US mail, UPS, etc.)
EDUCATION
- High School diploma or GED is required.
- Associates Degree is preferred.
EXPERIENCE
- Must have knowledge of secretarial, office administrative procedures, and knowledge of use and operation of standard office equipment, at a level generally acquired through 3+ years related experience.
- Ability to type 35-45 words per minute.
- Ability to use a computer including familiarity with the Internet and email.
- Familiarity with Excel spreadsheets.
- Strong customer service skills.
WHAT SET THRESHOLDS APART
- Competitive pay - Salary Range: $21.00 - $25.00 per hour
- Based on education and experience
- Paid time off available
- 403(b) retirement plan with 3% employer match
- Robust employee assistance program (EAP)
Thresholds is a mission-driven agency with a deep commitment to fostering an environment where all feel valued and respected, a place where every employee can be themselves, thrive, and support the agency’s mission. Click here to learn more.
One of the oldest and largest community mental health organizations in Illinois, we pride ourselves in being a Chicago Tribune Top Workplace and one of Chicago’s 101 Best & Brightest Companies to Work For, several years in a row.
Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- High School diploma or GED
- Associates Degree
- 3+ years related administrative/secretarial experience
- Ability to type 35-45 words per minute
- Ability to use a computer and standard office equipment
- Familiarity with Internet and email
- Familiarity with Excel spreadsheets
- Strong customer service skills
What We Do
Established in 1959, Thresholds provides healthcare, housing, and hope for thousands of persons with mental illnesses and substance use disorders in Illinois each year. Through care, employment, advocacy, and housing, Thresholds assists and inspires people with mental illnesses to reclaim their lives. Thresholds is one of the oldest and largest providers of recovery services for persons with mental illnesses and substance use disorders in Illinois. We offer 30 innovative programs at more than 75 locations throughout Chicago, the adjacent suburbs, and four surrounding counties. Services include assertive outreach, case management, housing, employment, education, psychiatry, primary care, substance use treatment, and research. Thresholds’ staff meets people where they are – out in the community. Offering services in a community-based setting makes them more accessible and effective and lessens the social exclusion that is often present in the lives of persons living with mental illnesses and substance use conditions. This allows our staff and clients to work on skills, clinical interventions, and recovery that allows them to live independent lives in their own neighborhoods Our clients are all unique – coming from vastly different backgrounds and arriving with different needs, talents, and hopes. Each client works with our staff to set their own specific short-term goals and objectives, based on their needs, desires, and level of self-sufficiency. Recovery from mental illnesses and substance use is possible. Recovery is a process of finding and living a satisfying and meaningful life, as one defines it for oneself. We assist our clients as they work to reclaim a positive sense of self, and discover their own potential, gifts, and skills.
Why Work With Us
Thresholds employees are real-life super-heroes. Each staff member contributes to providing life-saving mental health services with heart and an unparalleled focus on recovery through innovative, evidence-based practices.
