Are you interested in joining a team that is continuously innovating to create the best experiences for members? Would you like to work for a company that has been rated a top employer and best place to work across the Northeast year over year? Do you want to be part of a company that is committed to giving back to the community?
At AAA Northeast, as we continue to grow, our mission remains the same: helping and serving is a way of life. It’s why we’ve earned the trust of millions, and why AAA Northeast has remained a resilient and reliable brand for over a century.
This position will play a crucial role in administratively supporting our External Operations department, which manages our service provider network. This individual will be responsible for generating and vetting leads, as wells as promoting AAA Northeast automotive opportunities. The ideal candidate will be self-motivated, pays attention to detail, and is comfortable and enthusiastic about making phone calls and engaging with people over the phone.
What you will do:
- Provide administrative support to Field Consultants and Management so they may achieve monthly and quarterly member satisfaction targets.
- Independently uncover and qualify potential leads.
- Conduct outbound calls to prospective businesses (tow & road service companies) to guide them through AAA program requirements and document all activity.
- Support marketing campaigns and initiatives.
- Participate in team meetings, training sessions and professional development.
Work Model: Hybrid, full-time (3 days on-site in Providence RI, 2 days remote)
Schedule: Monday through Friday, 8:30am to 5 pm (can be flexible)
Compensation: $24.75 - $30.00 per hour. Base pay offered may vary depending on job-related knowledge, skills, and experience. Annual bonuses are some of the additional forms of compensation offered. Additionally, employees may participate in our award winning medical, dental, vision, wellness, financial (6% 401k match), and a wide array of other employee and membership benefits.
Qualifications- High School Diploma required
- Bachelor's Degree in Business, Marketing, Communications or a related field. preferred
- 3-5+ years experience in administrative support or office management required.
- 2+ years experience in customer service, telemarketing, or a similar role which involves outbound calling required
Skills Required
- High School Diploma
- Bachelor's Degree in Business, Marketing, Communications or related field
- 3-5+ years experience in administrative support or office management
- 2+ years experience in customer service, telemarketing, or similar outbound calling role
- Comfortable and enthusiastic about making outbound phone calls and engaging with prospects
- Self-motivated with strong attention to detail
What We Do
Legendary Locations Our reputation for providing legendary service in the Midwest dates back more then a century, with the founding of the Automobile Club of Missouri. Today, AAA is serving almost 1.5 million members from our regional headquarters in St. Louis and we have 39 branches throughout the state, including in the St. Louis and Kansas City areas. We also offer opportunities to work at eight additional offices in Arkansas, six in Kansas, four each in Illinois and Louisiana, two in Mississippi, and one in Indiana. Legendary Opportunities Few things are as rewarding as making a positive difference by what you do every day. When you join AAA, you’re part of a team with a single mission in mind – delivering legendary service to help our members. You’ll also find that you’re making a positive difference for yourself by building a career that offers unique opportunities to advance. At AAA, we offer stability, growth and a commitment to an exciting future for both you and our members. Join our team today!
