Administrative and Social Media Virtual Assistant (AU Dayshift, WFH Philippines - Law Firm)

This is a remote position.

• Keep administrative systems, files, records and communications organized and current.
  
• Support consistent and professional online visibility across relevant social media and professional platforms.
  
• Assist leadership and team members by preparing clear documents, summaries, reports and correspondence.
  
• Improve responsiveness to enquiries, stakeholders and internal requests.
  
• Maintain accurate contact lists, records and task logs.
  

• Provide administrative support to the team, including scheduling, calendar coordination, presentation preparation, meeting organization, note-taking and document summaries.
  
• Monitor, organize and prioritize emails, tasks and service enquiries.
  
• Prepare communications including memos, emails, invoices, reports and other correspondence.
  
• Maintain files, folders, records and document registers in a clear and consistent manner.
  
• Conduct online research to locate and verify contact information, including phone numbers, email addresses and stakeholder details.
  
• Update spreadsheets and databases, ensuring information is current, accurate and consistently formatted.
  
• Respond to routine enquiries and escalate matters that require professional or management attention.
  
• Assist with general office support, document preparation and ad hoc administrative tasks.
  

• Create, schedule and assist with social media campaigns across platforms such as LinkedIn, Facebook and Instagram, consistent with the firm’s brand, tone and professional standards.
  
• Maintain or update client, business or professional profiles as directed.
  
• Work with internal team members to develop relevant, accurate and engaging content for posts, campaigns and updates.
  
• Monitor online conversations relevant to the firm, services, industry and professional reputation.
  
• Track campaign performance and report key metrics such as reach, engagement, impressions, enquiries and leads generated.
  
• Maintain organized content calendars, asset folders and campaign records.
  

• Communicate professionally with key stakeholders, service users, families, staff, advocates, suppliers and other contacts as required.
  
• Use clear written communication and appropriate escalation where enquiries are sensitive, urgent or outside delegated authority.
  
• Maintain confidentiality and discretion when handling internal, client or stakeholder information.
  

• Previous experience in an administrative, virtual assistant, social media or communications support role is REQUIRED
  
• Excellent written and verbal communication skills.
  
• Strong organizational skills and ability to manage multiple tasks accurately.
  
• Proficiency in Microsoft Office, including Word, Excel and PowerPoint; familiarity with Google Workspace is also desirable.
  
• Familiarity with social media platforms and social media management tools.
  
• Ability to create clear, engaging and professional content.
  
• Strong attention to detail when maintaining records, spreadsheets and contact lists.
  
• Ability to work independently, meet deadlines and seek clarification when necessary.
  
• Sound judgment, confidentiality and professionalism.
  

• Experience supporting a law firm, professional services firm, regulated business or client-facing service provider.
  
• Experience with Canva, Meta Business Suite, LinkedIn, scheduling tools, email marketing platforms or CRM systems.
  
• Basic understanding of brand consistency, tone of voice and reputational risk in online communications.
  
• Experience preparing short reports, summaries, minutes or stakeholder updates.
  

• Administrative tasks are completed accurately and on time.
  
• Files, records, spreadsheets and communications are organized and easy to locate.
  
• Social media and professional profiles are current, consistent and aligned with brand objectives.
  
• Stakeholder enquiries are handled promptly and professionally.
  
• Leadership and team members experience reduced administrative burden.