Administration Specialist

We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

KEY RESPONSIBILITIES What does this position aim to do?

• Ensuring all relevant documentation is complete and accurate while showing excellence in customer service and a demonstrated ability to work to tight timelines.
• Work with sales to process applications efficiently with high quality
• Actioning & resolving disputes in a diplomatic and professional manner.
• Working with internal and external customers to deliver on business changes as well as maintaining business processes and policies.
• General Administration
• Effectively liaise with Members, other departments and sales offices
• Maintain accurate and up to date records of actions, events and account maintenance of the collections and servicing systems ensuring that customer confidentiality is always maintained.
• Ensure timely processing of all applications and contracts
• Management of the month end process ensuring all aspects are considered and able to prepare, execute, review and analyse month end results including key drivers, trends and KPI's
• Ensure all audit requirements are met
• Maintain a thorough understanding of and comply with company/department policies and procedures, Club guidelines, regulations, Contract documents and relevant legislation 
• Maintain complete understanding and efficient use of various systems used by the company
• Oversee training on system processes and procedures
• Ensuring daily workflow and timelines are achieved with accuracy
• Ensure all communication with customers is of high quality and service
• Adhere to all policies and procedures relating to Workplace Health and Safety ensuring the safety of yourself and all other people who may be affected by your conduct in the workplace
• Display a Count on Me! Service to all internal and external parties. 
• Display innovation through inspiring, creating and improving processes and products. 
• Show integrity in all aspects of the position by doing the right thing, taking responsibility and delivering on the promise
• Display leadership values by ensuring effective communication and respecting your peers and managers. 
• Support others within the team and empower each other wherever possible
• All other reasonable duties as requested or required for time to time

MINIMUM POSITION QUALIFICATIONS What should the position holder be and have?

• Absolute attention to detail, thoroughness & accuracy
• Advanced knowledge of Microsoft Office suite (Excel & Word in particular)
• Results orientated in areas of accurate reporting & problem solving
• Effectively work to balance working within tight timelines and regulatory requirements
• Ability to work as part of a team unit, be supportive of co-workers and be willing to contribute to a positive working environment
• An understanding of the regulatory credit risk framework under Anti-Money Laundering (AML) and Privacy Act Australia and New Zealand (Privacy).  Annual Training will be provided.
• Strong reconciliation and reporting skills with the ability to manipulate and import/export data
• Be flexible and able to work under pressure in a fast- paced environment
• Excellent time management, multitasking and organizational skills
• Flexibility, with a willingness to undertake a wide variety of tasks in a fast paced environment
• Ability to embrace growth and changing environment, actively supporting process improvement principles
• Ability to develop ideas and follow through to implementation.
• Excellent written and verbal communication skills including the ability to build relationships with key stakeholders across all levels of the business including the Executive team.
• Displays a positive, professional manner with the ability to represent the department at internal meetings and deal with key relationships across all levels of the organisation.
• Solid understanding & experience in financial services industry
• High level interpersonal and communication skills

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [email protected], including the title and location of the position for which you are applying.