Are you an organised and detail-oriented professional with a passion for supporting aged care communities?
About Us
At Palm Lake Care, care isn’t just what we do it’s who we are. As a proud, family-owned organisation, we’ve built our reputation on values that put people first. Across our seven premium aged care communities, we provide personalised residential, respite, and palliative care in vibrant, welcoming environments where every resident feels truly valued.
Our team is united by a simple promise, I will make a difference for you, right now. That belief drives us to go the extra mile because the little things often matter most. Here, respect is at the heart of every interaction with residents, families, and each other because how we treat people conveys everything about us as a company and you as an individual.
Our Palm Lake Promise to you is that here, you will make a difference.
Position Details
We are seeking an experienced Administration Officer to join our dedicated Palm Lake Care Caloundra team. This is a casual role working between Monday to Friday 8am-5pm depending on operational requirements to provide essential clerical and receptionist support to the Service Manager while handling administrative tasks related to the aged care residence.
Responsibilities
Reporting to the Service Manager, you'll be instrumental in assisting smooth day-to-day operations and contributing to a welcoming and efficient environment for residents, staff, and visitors. Key duties will include:
Manage rosters and staff scheduling, ensuring timely shift replacements.
Handle visitor sign-ins and maintain accurate records.
Provide front desk reception support, including visitor sign-ins and general enquiries
Assist with HR administration, including onboarding and exit documentation.
Support accounting tasks such as invoicing, banking and financial documentation.
Coordinate uniform orders for staff.
Foster professional relationships with residents, staff, and external stakeholders.
Maintain confidentiality and comply with all workplace policies and procedures.
What We’re Looking For
To thrive in this role, you will bring:
Previous experience in an administrative role (aged care experience desirable).
- A current National Police Clearance.
- Strong administrative skills, with the ability to diligently follow internal systems and processes.
- Excellent computer literacy across MS Suite & rostering software
- Excellent time management skills, able to autonomously balance competing priorities and deadlines.
- Refined verbal and written communication skills, delivering timely, empathetic responses that create a genuinely personalised experience.
You'll Stand Out If You Have:
- Experience in an Aged Care or Healthcare environment
Payroll and rostering experience
Why Join Us?
At Palm Lake Care, we pride ourselves on offering exceptional lifestyle communities and providing our staff with a supportive and rewarding work environment. We offer our team:
- Competitive compensation
- Work-life Balance with a variety of shifts available
- Training & Development – Ongoing on-the-job training and online training specifically designed to support you in your role and prepare you for professional growth opportunities
- 24/7 free access to compassionate, confidential support with our Employee Assistance Program (EAP)
- Celebrate Milestones with tenure rewards!
- Palm Lake Care Perks – We offer a selection of complimentary beverages, treats, fruits and bites for staff to enjoy
- Supportive team culture – Be part of a vibrant and inclusive community where your contributions are valued
- Career Opportunities - Palm Lake Group spans 4 entities, 27 lifestyle resort communities and 7 aged care facilities across Australia's east coast, from development & construction to resort management & aged care, the career pathways and opportunities with Palm Lake Group are truly endless.
Join a Team That Cares!
We believe belonging and connection are fundamental rights of ageing. If you’re ready to make a meaningful impact through the joy of food and hospitality, we’d love to hear from you.
As an inclusive and culturally sensitive workplace, we invite individuals from Aboriginal and Torres Strait Islander backgrounds, and all walks of life, to apply.
Apply now and become part of a team that truly cares.
All applicants must provide a valid national police check and undergo a pre-employment medical assessment.
Please note, all Palm Lake Care Communities are smoke-free workplaces.
Skills Required
- Previous experience in an administrative role
- Current National Police Clearance
- Strong administrative skills and ability to follow internal systems and processes
- Computer literacy across Microsoft Office Suite and rostering software
- Strong time management and ability to balance competing priorities and deadlines
- Excellent verbal and written communication skills
- Experience in aged care or healthcare
- Payroll and rostering experience
- Pre-employment medical assessment
What We Do
Palm Lake Group is an Australian, family-owned operator of over-50s lifestyle resorts, retirement communities, and residential aged-care facilities. It develops, builds, and manages its communities, providing resort-style homes, amenities, hospitality, and resident support. Through Palm Lake Care, the group delivers round-the-clock residential care with clinical professionals, nursing, meals, housekeeping, and lifestyle services across its network in eastern Australia for older residents.
