The Opportunity
Looking to start or grow your career with a global organisation that values development, progression and purpose? Join Crawford as an Administration Assistant and gain hands-on experience in a supportive, high-performing team while helping people and businesses recover from life's unexpected events.
Based in Newcastle, this role offers structured training, exposure to a variety of business functions, and genuine opportunities to build a long-term career within the insurance and claims industry.
What's In It For You?
- Join a global organisation known for developing and investing in its people
- Hybrid working arrangements (3 days in the office, 2 days from home) for greater flexibility
- Comprehensive training and ongoing support, with no insurance experience required
- Be part of a friendly, supportive team that celebrates success and helps each other grow
- Explore long-term career opportunities across Crawford's national and global network
Why Crawford?
For more than 80 years, Crawford has been helping people, businesses and communities recover from loss. As a global leader in claims management and outsourcing solutions, we offer more than just a job. We provide meaningful work, ongoing development and opportunities to build a rewarding long-term career. Our people benefit from the scale and stability of a global organisation while enjoying the support, collaboration and close-knit culture of a local team.
What You Will Be Doing
- Answering calls and responding to email enquiries
- Supporting clients and stakeholders throughout the claims process
- Assisting with reports, documentation and general administrative tasks
- Managing shared inboxes and calendars
- Coordinating information and supporting day-to-day team operations
- Providing exceptional customer service to internal and external stakeholders
What We Are Looking For
Essential
- Previous administration and/or customer service experience
- Strong communication skills, both written and verbal
- Excellent organisational skills and attention to detail
- A proactive attitude with a willingness to learn
Desirable
- Experience using Microsoft Office, particularly Excel
- Exposure to insurance, claims or professional services environments
Career Growth at Crawford
We are committed to helping our people grow and build rewarding careers. Depending on your interests and career goals, opportunities may include:
- Internal and External Claims Adjuster positions
- Leadership and specialist career pathways
- Cross-functional opportunities across departments including TPA, HR, Technology and Operations
- National and international career opportunities within the wider Crawford network
Apply Now
If you are looking for a role that offers training, support and long-term career opportunities, we would love to hear from you. Simply submit your resume and apply today.
Skills Required
- Good written and verbal communication skills
- Strong attention to detail and organisational skills
- Comfortable using Microsoft Office
- Excel experience
- Customer service or administrative experience
- Proactive, willing to learn and develop new skills
- Team player able to stay calm and organised in busy environments
- Australian or New Zealand citizenship or permanent residency
- Willingness to complete a national police check
Crawford & Company Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Crawford & Company and has not been reviewed or approved by Crawford & Company.
-
Flexible Benefits — Feedback suggests role-dependent perks like company cars, remote options, and tuition assistance add practical value, especially for field adjusters. These flexible elements are highlighted as meaningful in certain positions.
-
Retirement Support — Feedback suggests a 401(k) with company match and an ESPP provide solid financial planning options. These programs are consistently referenced as part of a comprehensive package.
-
Healthcare Strength — Feedback suggests medical, dental, vision, and mental-health support are broadly available. These core plans are viewed as standard but reliable inclusions.
Crawford & Company Insights
What We Do
Based in Atlanta, GA Crawford & Company(R) (www.crawco.com) is the world's largest publicly listed independent provider of claims management and outsourcing solutions to carriers, brokers and corporates, with an expansive global network serving clients in more than 70 countries. The company’s shares are traded on the NYSE under the symbols CRD-A and CRD-B.
