About the Role
We are seeking an Administration Assistant to join our team at our Portsmith (Cairns) depot. This is a permanent full-time position working Monday to Friday from 7:00am to 3:00pm.
This is a diverse and fast-paced role, requiring administrative support across pallet control, freight processing, customer service, revenue management, and operational reporting.
Working closely with drivers, customers, and the operations team, you will play a key role in ensuring freight movements, documentation, and customer requirements are handled accurately and efficiently.
Key Responsibilities
Manage pallet control processes, including tracking, reconciliation, and reporting
Process revenue-related administration, including invoice generation, costing, and account reconciliations
Prepare, process, and finalise freight manifests within required timeframes
Accurately reconcile driver paperwork and transport documentation
Complete data entry and maintain accurate records across internal systems
Provide customer service support by responding to enquiries and resolving freight issues
Support the Operations Team with daily administrative and freight processing activities
Maintain accurate documentation and ensure all records are completed in a timely manner
What You'll Bring
Previous experience in an administration, customer service, transport, logistics, or operations support role
Demonstrated accuracy and efficiency when working with high-volume data entry and documentation
Intermediate Microsoft Excel skills and confidence working across multiple systems
Strong organisational skills with the ability to manage competing priorities and meet deadlines
High attention to detail, particularly when working with invoices, manifests, reconciliations, and reporting
Strong communication and customer service skills
A proactive and dependable approach to work, with the ability to work both independently and as part of a team
Previous experience within the transport, freight, logistics, or supply chain industry will be highly regarded but is not essential
About Team Global Express
Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We’re not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit https://teamglobalexp.com/.
Why TGE
We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.
What we offer
Competitive salary above industry standards
Upskilling, training, mentoring and more to support your career development journey
Fun and practical employee perks and discounts
Flexible work, including work from home
Inclusive parental leave policy that supports all parents & carers
Peer recognition awards acknowledge when you go above and beyond.
An inclusive workplace, works for everyone
We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.
Our recruitment process
Applying for a job starts with an online application form, from there you may be invited to complete an online assessment followed by a virtual or in person interview. The last step is undergoing pre-employment checks, which includes a criminal history check and a medical assessment including fitness to work and drug & alcohol screening.
Other things to note
When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.
During the recruitment process, please keep an eye on your junk emails and spam folders for updates.
TGE is listed as one of LinkedIn’s Top Companies of 2023 and 2024 in Australia.
Skills Required
- Previous experience in administration, customer service, transport, logistics, or operations support
- Demonstrated accuracy and efficiency with high-volume data entry and documentation
- Intermediate Microsoft Excel skills
- Confidence working across multiple systems
- Strong organisational skills and ability to manage competing priorities
- High attention to detail when working with invoices, manifests, reconciliations, and reporting
- Strong communication and customer service skills
- Proactive and dependable approach; able to work independently and in a team
- Previous experience within the transport, freight, logistics, or supply chain industry
- Pre-employment checks including criminal history check and medical assessment (fitness to work and drug & alcohol screening)
What We Do
United by our fundamental goal to provide superior customer experiences and operational excellence, Team Global Express is excited to step forward under new ownership, Allegro Funds. Backed by an unrivalled and seamless network, Team Global Express builds unique, innovative and tailored solutions across road, rail, air and sea; providing transport, logistics, and business solutions to customers throughout Australia and New Zealand. By exploring how businesses continue to deliver in a changing world, Team Global Express is determined to play our pivotal part in the pandemic-proof economic recovery of Australia and New Zealand. Through engaging, listening and sharing with our customers, Team Global Express strives to deliver exceptional experiences, putting your business at the heart of ours. About our new owners: Allegro Funds is Australia’s most awarded and largest transformation and turnaround private equity firm. Allegro provides Transformational Capital—applying capital, expertise and a distinctly hands-on approach—to invest in businesses and reposition them for sustained long term growth. Over the past 20 years, Allegro has demonstrated a strong track record or partnering with management teams and key stakeholders to build better businesses and create enduring value
