Admin Setups Specialist

Build the future with us

Are you driven by delivering operational excellence and helping create seamless business processes? As an Admin Setups Specialist, you will play a key role in ensuring dealer, product, program, and pricing information is accurately configured and maintained within company systems to support successful onboarding and ongoing account management.

This position is a great opportunity to showcase your analytical skills, attention to detail, and ability to collaborate across multiple teams. At iA American, people and their development are at the heart of our priorities, creating an environment that encourages innovation, learning, and continuous improvement.

What you'll accomplish with us

As an Admin Setups Specialist, you'll be at the core of our operational success. Here are the main responsibilities:

• Process and manage setup requests by validating documentation, approvals, effective dates, and implementation requirements.
• Configure new dealer accounts and maintain existing setups, including products, programs, plans, pricing, and related account settings.
• Translate approved business documentation, rate cards, and setup instructions into accurate system configurations.
• Perform detailed quality control to ensure data accuracy, pricing integrity, calculations, forms, and effective dates align with approved documentation.
• Collaborate with Pricing, Install, Accounting, and other cross-functional teams to resolve discrepancies and support successful implementations.
• Research and correct setup-related issues impacting reporting, commissions, reserves, contract processing, and downstream operations.
• Participate in testing, validation, process improvements, and ongoing maintenance of training and process documentation.

What could accelerate your success in this role

We're looking for someone who:

• Is known for their exceptional attention to detail and commitment to quality.
• Stands out for their organizational skills and ability to manage multiple priorities effectively.
• Demonstrates strong analytical thinking and problem-solving abilities.
• Is recognized for their collaborative approach and ability to build strong cross-functional partnerships.
• Has 2-4 years of experience in administrative systems, operations, implementation support, pricing support, contract administration, or a related field.
• Has experience interpreting business documentation and translating requirements into accurate system configurations.
• Is proficient in Microsoft Office applications, particularly Excel and Outlook, as well as workflow and CRM tools such as Salesforce.
• Communicates effectively and can clearly explain setup requirements, discrepancies, and process impacts to a variety of stakeholders.
• Is comfortable learning new systems and adapting to evolving processes and technologies.

Why you'll love working with us

• A work environment where learning and development merge with a collective pursuit of excellence.
• A healthy, safe, fair, and inclusive environment where potential can be freely expressed and developed.
• The opportunity to work in a hybrid environment, supported by flexibility and access to inspiring and innovative workspaces.
• Competitive benefits: Flexible Health, Dental and Vision insurance, 401(k) + company match, PTO Plan, employee and family assistance program, ergonomic furniture program, performance bonus, and much more!

Apply now and get ahead of your career, where your talent really belongs!

Still unsure about applying?

At iA, we believe in potential and value diverse experiences. If this role inspires you, go ahead and apply – your place might be with us, and we want to get to know you!

About Us

iA American is a wholly owned subsidiary of iA Financial Group, one of the largest insurance and wealth management groups in North America. Through the acquisition of Innovative Aftermarket Systems (IAS), Southwestern, and Dealers Assurance Company (DAC), iA American provides automotive protection products, reinsurance solutions, dealer support services, direct-to-consumer products, and in-house administration.

Founded in 1892, iA Financial Group is recognized for its long-term stability, strong financial foundation, and commitment to investing in its employees and their professional growth.

Important Note

This job profile reflects a summary of the role and does not prescribe or restrict the responsibilities that may be assigned. Responsibilities may change at any time to meet business needs.

Applicants must be authorized to work for any employer in the U.S. We are unable to support or take over sponsorship of employment visas at this time, including H-1B visas and participation in STEM OPT work authorizations.

iA American Warranty LP, American Amicable Group of Companies, iA American Life Insurance Company and Industrial Alliance Portfolio Management LLC are all part of iA Financial Group, one of the largest insurance and wealth management groups in North America. In the last few years, iA American has been thoughtfully built by iA Financial Group through the acquisition of several US based entities. Our suite of products and services includes automotive protection packages, reinsurance options, dealer support, direct-to-consumer products, in-house administration, life insurance, progressive special markets, and more!

iA Financial Group is the fourth largest life and health insurance company in Canada and offers a wide range of products for all stages of life and to meet the needs of clients across its vast sales network. Founded in 1892, iA Financial Group’s stability and solidity make it an employer of choice that invests in its employees and their development over the long term. Our CEO Denis Ricard won #1 Insurance CEO in Canada from Glassdoor!

Our differences make us unique, and even stronger. That’s why, at iA Financial Group, we are committed to supporting and celebrating diversity. We are continually building a team that is as diverse as the people and communities we serve. By combining our different ways of seeing and experiencing the world, we will always be stronger than the sum of our parts! To learn more click here.