Job Requisition: 536751
Address: USA-NC-Salisbury-2085 Harrison Road
Store Code: Contact Centers (5116894)
Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which includes five leading omnichannel grocery brands - Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Our associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.
Primary Purpose:
Responsible for managing level 1 customer support. The Admin I will be responsible for providing direct support to store personnel, as well as customers, to ensure proper service levels are met based on the hours of the contact center. Provide excellent customer service to both internal and external customers. Enhance customer loyalty through engagement via phone and email. Provide clear information or direction regarding actions required by customers (internal and external) in order to fully address their concerns. Provide direct support to store personnel and customers for Technology, Merchandising, Store Maintenance, Operations, Order Add/Cuts, Order call Block Polling; online orders; digital offers; and loyalty programs.
Schedule: This is a full-time, 40-hour-per-week position scheduled from 8:00AM - 4:00PM or 10:00AM - 7:00PM , including one weekend day. Schedule may occasionally vary based on business needs.
This position can be based in one of our offices located in Salisbury, NC or Scarborough, ME.
**Please Note: This is a remote role; however, candidates must live within operating states or b e within commuting distance of an office , as periodic onsite attendance may be required. **
Applicants must be currently authorized to work in the United States on a full-time basis.
Duties and Responsibilities:
- Support inbound customer inquiries
- Support email/survey/Contact Us customer inquiries
- Work with customers and stores to document, resolve and/or escalate problems being reported. As part of the process, accurately record required contact information and problem description in the appropriate application. Call content, appropriate notifications, error messages, problem classification and severity are critical to the problem review and resolution process.
- Provide appropriate resolution at the first point of contact if possible. Escalate unsolved issues as needed.
- Gather data during the problem-solving process, analyze the situations, and provide solutions.
- Utilize logical problem-solving skills and techniques to troubleshoot and resolve complex problems reported by stores and customers.
- Be alert to urgent or severe issues for immediate escalation, as well as trends that may negatively impact the company.
- Take ownership of all calls and cases/tickets opened; track the contact status to resolution utilizing the appropriate application.
- Escalate complex and/or high priority problems to appropriate coworkers, support groups, or vendors for resolution.
- Ensure proper notification and escalation procedures are followed to update business users and customers.
Qualifications:
- Demonstrate excellent writing, grammar, and computer skills in order to meet department standards.
- Demonstrate empathy and responsiveness to customers' concerns.
- Up to 2 years of relevant experience
- High school diploma or equivalent
ME/NC/PA/SC Salary Range: $19.00 - $28.50
Actual compensation offered to a candidate may vary based on their unique qualifications and experience, internal equity, and market conditions. Final compensation decisions will be made in accordance with company policies and applicable laws.
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At Ahold Delhaize USA, we provide services to one of the largest portfolios of grocery companies in the nation, and we're actively seeking top talent.
Our team shares a common motivation to drive change, take ownership and enable our brands to better care for their customers. We thrive on supporting great local grocery brands and their strategies.
Our associates are the heartbeat of our organization. We are committed to offering a welcoming work environment where all associates can succeed and thrive. Guided by our values of courage, care, teamwork, integrity (and even a little humor), we are dedicated to being a great place to work.
We believe in collaboration, curiosity, and continuous learning in all that we think, create and do. While building a culture where personal and professional growth are just as important as business growth, we invest in our people, empowering them to learn, grow and deliver at all levels of the business.
Skills Required
- Excellent writing, grammar, and computer skills
- Demonstrated empathy and responsiveness to customers
- Up to 2 years of relevant experience
- High school diploma or equivalent
- Currently authorized to work in the United States on a full-time basis
- Live within operating states or within commuting distance of an office (periodic onsite attendance required)
What the Team is Saying
Ahold Delhaize USA Compensation & Benefits Highlights
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Healthcare Strength — Medical, dental, and vision coverage are consistently highlighted alongside mental‑health/EAP resources, Health Advocate, and HSA/FSA options. Inclusive medical features such as abortion travel benefits and transgender care also appear in company and brand materials.
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Retirement Support — A 401(k) savings plan with early or immediate eligibility and a strong company match is frequently referenced, with some union groups maintaining defined‑benefit pensions. Financial‑wellness tools and advisor access further reinforce retirement planning support.
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Parental & Family Support — Paid parental leave, adoption and surrogacy assistance, and onsite mother’s rooms are called out across multiple materials. Several banners also emphasize family‑oriented benefits and, in some cases, day‑one eligibility for core coverage.
Ahold Delhaize USA Insights
What We Do
Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which includes five leading omnichannel grocery brands – Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Our associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more. Our team includes some of the best and brightest talent from a variety of backgrounds, ranging from decades-long careers in retail to fresh perspectives from outside our industry. With a purpose-driven culture grounded in our values of courage, care, integrity, teamwork and humor, we are committed to fostering a culture of belonging where everyone is valued. Our team shares a common motivation to drive change, take ownership and enable the brands we support to nourish their customers and communities. We thrive on supporting great local grocery brands and their strategies. As part of the largest grocery retail group on the East Coast, we understand our vital role in enabling healthier people and a healthier planet and have an ongoing commitment to driving sustainable change that leads to a thriving food system, nourishes local communities, and creates a better world.
Why Work With Us
We love fresh perspectives, not just fresh produce. We believe that an inclusive workplace fosters creativity, accelerates innovation, and helps us create an even better product. At Ahold Delhaize USA, you’ll find coworkers who are caring and committed, and who focus on dreaming big and getting things done.
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Ahold Delhaize USA Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
