APTIV

Admin de Satisfacción del Cliente Asoc

Reposted 5 Hours Ago

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Nuevo Laredo, Tamaulipas

In-Office

Entry level

Automotive

The Role

The role involves ensuring customer satisfaction through complaint responses, KPI monitoring, and continuous improvement processes. Responsibilities include coordinating with teams on problem-solving and analyzing customer data to enhance service quality.

Summary Generated by Built In

Position Summary (Responsibility): The Quality Customer Care Technician has the responsibility to execute customer satisfaction through customer complaint response procedures according with customer specific requirements, 8D, DPS, DPRTS, Customer Portal, control plan execution and PFMEA update.

General Functions

Ensure customer satisfaction process
Ensure customer KPI's performance.
Ensure customer complaint response on customer portals for all WFCC and CSE reports
Ensure customer specific requirements and communication to plant

Any other work activity related to your position

Flow 5 / Mass production: Ensure customer satisfaction process.

Quality Alerts implementation.
Implement ICA (Interim Containment Action).
Analysis of part returned due a Warranty issue.
Prepare a Customer Presentations for quality Issues.
Ensure temporary measures are eliminated once process performance & stabilization are back to expected levels.

Ensure customer KPI's performance.

Monitor customer KPI performance, analyze data over weekly, monthly, annual periods.
Apply continuous improvement process to upgrade customer KPI’s, identify most relevant continuous improvement activities.
Perform corrective action process for customer KPI’s below target.
Ensure lessons learned database to capitalize learnings.

Ensure customer complaint response on all WFCC and CSE reports.

Coordinate with the multidisciplinary team the problem solving.
Control of all inventory available at pipe line.
First answer: 24H.
Ensure root cause analysis process completion.
Ensure the implementation of irreversible corrective actions.
Final answer with root cause identified and action plan defined: 14 days.
Submit corrective action related to customer complaints (WFCC, Unformal, WIRS) on customer portals. Control of sorting services related of Customer complaints.
Coordinate RMA.
Containment: immediate. Ensure that quality checks & rework are well defined, managed & data collected for effectiveness verification.

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Aptiv is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other characteristic protected by law.