The Role
Provide administrative and operational support including phone and mail management, patient follow-ups, customer service, drafting stakeholder correspondence, data entry during migration, and preparing reports to support decision-making and cross-team coordination.
Summary Generated by Built In
Summary:
The Administrative Support Officer plays a vital role within the Administration Department, providing essential operational support to the Directorate Support and Managing Director. This position is key to ensuring smooth day-to-day administrative functions, including communication management, patient follow-up, customer service, and efficient handling of internal and external correspondence. The role involves supporting strategic initiatives by collecting, analyzing, and reporting data, as well as contributing to critical projects such as patient data migration. With a focus on accuracy, organization, and proactive problem-solving, the incumbent ensures high standards of administrative excellence and supports the achievement of organizational goals. This position requires strong attention to detail, proficiency in data management, and the ability to work collaboratively across teams.
Responsibilities:
- Answer and make phone calls, manage incoming and outgoing communications, and provide timely responses to inquiries.
- Conduct patient follow-ups and support customer service initiatives to ensure a positive experience.
- Manage and organize incoming and outgoing mail, ensuring proper documentation and tracking.
- Draft, prepare, and format official letters for HMOs, Hefamaa, and other stakeholders.
- Support the management team in achieving company objectives through efficient administrative coordination.
- Collect, analyze, and prepare reports to inform decision-making and performance tracking.
- Ensure accurate and timely data entry during patient data migration projects.
- Collaborate with cross-functional teams to deliver high-quality administrative support.
Skills Required
- Answering and making phone calls; managing communications
- Conduct patient follow-ups and provide customer service
- Manage and track incoming and outgoing mail and documentation
- Draft, prepare, and format official letters for HMOs and stakeholders
- Accurate and timely data entry for patient data migration projects
- Collect, analyze, and prepare reports to inform decision-making
- Proficiency in data management and strong attention to detail
- Ability to collaborate with cross-functional teams
- Strong organizational and proactive problem-solving skills
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The Company
What We Do
Jobberman is Nigeria's leading career development and recruitment solutions company, focusing on connecting qualified job seekers with verified employers. Headquartered in Lagos, Nigeria, the company operates as an online job marketplace and career portal. It provides comprehensive online career development support, training services, and personalized HR solutions designed to empower job seekers and assist employers in finding the right talent.
