Chewy's mission is to be the most trusted and convenient destination for pet parents and partners everywhere. We view pets (and pet parents) as family and are passionate about meeting their needs and exceeding customer expectations through every interaction. Within Chewy, the Chewy Health team is passionate about redefining how vets and pet parents care for their pets and are on a multi-year journey to reinvent the experience of working with your veterinarian to keep your pets happy and healthy.
We are currently hiring an Associate Director, Product Management - Chewy Vet Care in Bellevue, WA or Boston, MA offices. You will play a vital role in developing and improving a suite of services within Rhapsody, the Practice Information Management System (PIMS) software used in CVC practices. This is an outstanding opportunity to join and manage a team from the ground up, working on innovative solutions that strive to transform care delivery in the pet health industry.
In this role, you will own the development and product execution of the Care Team product roadmap, working closely with cross-functional teams to ensure alignment and successful delivery. Your responsibilities will include running intake processes, prioritizing development work, managing your team in product requirement documentation, and ensuring that features are launched as planned. Additionally, you will monitor performance against KPIs, analyze trends from metrics, and drive optimization and continuous improvements.
As a Rhapsody PIMS product leader, you will collaborate with Product, Design, Technology, Merchandising, Customer Service, Operations, and Executive Leadership teams to develop and implement a product vision and a multi-year roadmap that aligns with the growth of our Chewy Vet Care business.
What You'll Do
- Customer-Centric Focus: Be responsible for the Care Team experience, ensuring a seamless experience. Identify customer/user types and define relevant use cases.
- Collaboration & Requirements: Work closely with partners to develop clear product requirements and use cases.
- Innovation & Vision: Drive the exploration of new features and insights that impact pet parents and the care team. Write both short and long-term product vision statements.
- Product Development & Roadmap: Develop and maintain a product roadmap and backlog, ensuring alignment with customer-first goals. Be responsible for cross-functional delivery, leading both technical and non-technical tracks.
- Success & Performance Measurement: Define, measure, and communicate the impact of product changes to guide prioritization.
- Risk Management & Delivery: Identify risks to project deliverables and timelines, ensuring successful product delivery and minimizing roadblocks.
What You'll Need
- Experience & Leadership: 8+ years in digital product management, with experience in leadership and delivering end-to-end projects.
- Tech & Product Expertise: Hands-on experience with EMR, PIMS, or health information management technologies. Strong ability to conceptualize, develop, and scale products/services.
- Communication & Collaboration: Excellent written and verbal communication skills with a collaborative approach and a strong sense of ownership in delivering customer-centric solutions.
- Analytical & Critical Thinking: Ability to turn data into actionable insights and develop a clear, customer-focused product vision backed by qualitative and quantitative data.
- Prioritization: Strong attention to detail with the ability to prioritize tasks.
Bonus
- Industry Knowledge: Familiarity with the pet care industry, trends, and in-depth experience within the veterinary profession in the US.
Hub Locations & Work Arrangement
- Hybrid Model: 3 days in hub location per week
- Remote: This role is NOT a remote role.
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
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What We Do
Who We Are Chewy is where pet parents find everything they need for life with pets, from food to fun to pharmacy. We make pet care easier, more informed, and more joyful through fast, reliable delivery and award-winning 24/7 Customer Care, including access to pet health support when it’s needed. Founded in 2011, Chewy combines the convenience of online shopping with a high-touch, personalized experience built around the real moments of pet parenthood. Our Mission Chewy’s mission is to be the most trusted and convenient destination for pet parents and partners, everywhere. What We Do We support pet parents through the highs, lows, and everyday moments of the pet parenting journey with: • Pet food, treats, and daily essentials • Supplies for dogs, cats, fish, birds, reptiles, equine, and small pets • Pharmacy and veterinary services, including prescriptions and medications • Pet wellness and health products • Autoship for convenient recurring deliveries • Chewy+, our premium membership offering exclusive savings, faster delivery, and personalized pet care benefits • 24/7/365 customer support from knowledgeable, pet-loving experts What Makes Chewy Different Chewy is known for industry-leading service, deep personalization, and our customer-obsessed culture. We combine trust, convenience, and care, and pet parents come to us for: • Exceptional customer care • Human- and pet-centered product and experience design • Fast, dependable fulfillment across a nationwide operations network • A mission-driven culture built on empathy, trust, and passion for pets Our Culture Chewy’s culture is built for people who thrive on ownership, innovation, and impact. We value curiosity, creativity, and continuous improvement across all our teams. We empower Team Members—our Chewtopians—to learn, grow, and unleash their full potential in a collaborative, supportive, mission-driven environment. How We Work Chewy’s Operating Principles guide how we think, innovate, collaborate, and execute. These principles shape our character, decision-making, and approach to delivering results while connecting our people and culture in support of our mission. Where We Work Chewy headquarters: Plantation, FL, and Boston, MA Additional hubs: Bellevue, WA, and Minneapolis, MN
Why Work With Us
Why You Should Work at Chewy Chewy is a unique, fast-growing e-commerce and tech leader where builders, creators, and problem-solvers shape the future of pet care. Our teams drive innovation in a mission-driven culture that creates real impact for pets and the people who love them.
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